Operations Analyst I

How will this role have an impact?

You will be part of the operations team in support of our Home and Community Care organization. The operations support team is responsible for ongoing analysis and interpretation of data from a variety of sources to continuously identify, recommend, and assist in the implementation of operational improvements in order to fill provider capacity and meet client goals.

This role coordinates across all parts of the organization, including Member Outreach, Technology and Product on individual assignments and team activities. You’ll require a high level of adaptability to pilot new intra-organizational processes and utilize tools to optimize the impact we make to the Clients and Members we serve.

The position requires strong attention to detail, robust critical thinking skills, strong organizational skills, and high proficiency with analytical tools (G-Suite, Excel, PowerBI, etc.), strong communication skills and a strong commitment to and affinity for delivering the highest level of customer service.
This position will report into the Director of Operations Analysis.

What will you do?

• Develop short and long-term data-driven production forecasts to maximize Client acceptance opportunity.
• Constantly communicate with Production Management Team to meet daily capacity fill goals and long-term strategic Client goals.
• Lead demand planning, supply planning, and forecasting for assigned capacity regions.
• Install processes and standard operating procedures behind Production capacity platform utilization
• Evaluate targeted member lists and volumes to maximize provider utilization, assign strategic geographical provider locations, and drive operations volume allocation.
• Develop, maintain, and evaluate operational reports as requested by Operations leadership.
• Contribute regularly to planning meetings with the Director of Operations Analysis and Operations stakeholders
• Utilize geographical routing analysis techniques to provide regional opportunities and isolate capacity allocation gaps to improve operational efficiency and productivity.
• Coordinate across multi-functional areas of the organization, including but not limited to: Production, Member Engagement, Technology, Network Services, Client Success, and Clinical Services to meet time intensive goals.
• Communicate key insights and findings to Operations team leadership, including problem identification, process improvement, and systems inefficiencies.

We are looking for someone with:

• Bachelor’s Degree in Business, Operations Management, Supply Chain, Information Technology, Logistics or other related field or equivalent professional experience/education
• Minimum of 2 years of successful relevant work experience, preferably planning, forecasting, capacity management, productivity optimization, or logistics management.
• An ability to identify trends and data patterns and to make recommendations, accordingly.
• Demonstrated operations performance evaluation via analytical methodology.
• High proficiency in MS Office Suite; especially Microsoft Excel and overall strong application adaptability.
• A team-oriented mindset, and the ability to thrive under pressure

The base salary hiring range for this position is $54,700 to $80,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make health care more personal, convenient and affordable.
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.