Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Responsibilities:
- Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
- Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
- Ability to navigate multiple processing applications during research and exception processing
- Adapt to and effectively execute procedural, system, and operational changes within wire processing functions.
- Assists with coordination of implementation for products, services, and operational solutions
- Supports the design, documentation, implementation, and monitoring of new products and services
- Provides guidance regarding procedural, technical, and operational changes
- Expands business products knowledge within operations environment
- Builds network by developing relationships with partners and teammates
- Inspects data to identify issues and trends
- Collects and interprets data to validate operational processes
Required Qualifications:
- Minimum of 1 year experience with Wires or research and analysis experience in a production environment
- Minimum of 1 year experience in customer service
- Risk and resolve experience
- Excellent time management and prioritization skills, with ability to meet deadlines under pressure
- Experience with Microsoft Office Suite
- Strong oral, written, and interpersonal communication skills
- Strong organizational skills
- Strong attention to detail
- Ownership and accountability for delivering high quality work
- Ability to prioritize effectively, adapt, and meet deadlines
- Ability to work overtime when needed
Desired Qualifications:
- Experience with payment investigation systems: Global Investigations-Payments/Wires, Cash Manager, QZ Task, Cashpro FX
- Experience implementing process improvements and automation
- Understanding of Dodd Frank
- Demonstrates leadership, leading through change and process improvements to deliver results
Skills:
- Attention to Detail
- Customer and Client Focus
- Monitoring, Surveillance, and Testing
- Process Performance Management
- Research
- Adaptability
- Business Analytics
- Critical Thinking
- Reporting
- Written Communications
- Data Management
- Policies, Procedures, and Guidelines Management
- Process Design
- Process Effectiveness
- Strategic Thinking
Shift:
1st shift (United States of America)Hours Per Week:
40Skills Required
- Minimum of 1 year of experience with wires or research and analysis experience in a production environment
- Minimum of 1 year of customer service experience
- Risk and resolve experience
- Excellent time management and prioritization skills, with the ability to meet deadlines under pressure
- Experience with Microsoft Office Suite
- Strong oral, written, and interpersonal communication skills
- Strong organizational skills
- Strong attention to detail
- Ownership and accountability for delivering high-quality work
- Ability to prioritize effectively, adapt, and meet deadlines
- Ability to work overtime when needed
- Experience with payment investigation systems, including Global Investigations-Payments/Wires, Cash Manager, QZ Task, and Cashpro FX
- Experience implementing process improvements and automation
- Understanding of Dodd-Frank
- Leadership experience driving change and process improvements
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision plans along with mental health resources, EAP support, and virtual care options. These offerings indicate breadth across preventive care, counseling, and convenient access channels.
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Retirement Support — Retirement benefits include up to a 5% 401(k) company match plus an additional 2% or 3% annual company contribution based on years of service. This structure signals meaningful long-term savings support beyond standard matching.
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Parental & Family Support — Family support features 26 weeks of parental leave, with 16 weeks fully paid for eligible employees, plus programs for fertility, adoption, surrogacy, childcare, and backup care. These resources emphasize support across family-building and caregiving needs.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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