The Role
Monitor and audit case files across stages, assign cases, ensure accurate tiering and staffing, track fee collection and expenses, produce timely reporting, and work with operations managers to identify and fix workflow and compliance issues.
Summary Generated by Built In
Job purpose
The Operations Analyst’s responsibility is to identify issues with workflow, accuracy and compliance in case files in all stages across the firm. The Operations Analyst will work closely with the operations team members to gather, analyze and present data to managers to ensure that cases are being worked efficiently and effectively in accordance with the firm’s prescribed workflow. The Data and Reporting Analyst reports directly to the Operations Director.
Duties and responsibilities
The Operations Analyst’s responsibility is to identify issues with workflow, accuracy and compliance in case files in all stages across the firm. The Operations Analyst will work closely with the operations team members to gather, analyze and present data to managers to ensure that cases are being worked efficiently and effectively in accordance with the firm’s prescribed workflow. The Data and Reporting Analyst reports directly to the Operations Director.
Duties and responsibilities
- Ensuring that all required information has been collected accurately in the case file and that the case has been tiered accurately.
- Assigning cases to pre-lit and litigation teams
- Auditing files to ensure all cases are staffed properly with team members.
- Ensuring timely collection of fees on maintained interests and referred out cases
- Ensuring cases are flowing through the pipeline in an efficient and effective manner
- Ensuring client communications are occurring at prescribed intervals
- Ensuring file reviews are occurring at prescribed intervals
- Ensuring timely and accurate reporting on all facets of pre-sign, pre-lit and litigation cases
- Processing and ensuring appropriate action is taken on all automated reporting for the firm.
- Interfacing with operations team and managers to ensure reporting is used in an effective manner to identify and correct issues.
- Monitoring closed cases related to fees collected and cases closed without fee to spot check for accuracy. Additionally, assessing and monitoring drop rates among the teams.
- Monitoring expenses incurred on files.
Qualifications
- Education: College or professional degree
- Experience: Intake department experience at a high-volume personal injury firm required.
- Paralegal experience at high-volume personal injury firm preferred.
- Proficient computer and administrative skills.
- Overall organization and attention to detail are absolutely necessary.
- Willingness and ability to drive accountability.
- Special Knowledge: medical knowledge is a plus.
- Technical Skills: Proficient in Microsoft Office, prior experience with Smart Advocate or other CMS a plus, prior experience with VOIP phone systems a plus
- Attributes: This position requires a high level of efficiency, attention to detail, and ability to manage others. Excellent communication skills and the ability to multitask in a high-volume environment.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If you're ready to contribute your talents as part of one of the fastest-growing personal injury firms while enhancing your skills within a dynamic environment -- apply today!
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If you're ready to contribute your talents as part of one of the fastest-growing personal injury firms while enhancing your skills within a dynamic environment -- apply today!
Skills Required
- College or professional degree
- Intake department experience at a high-volume personal injury firm
- Paralegal experience at a high-volume personal injury firm
- Proficient computer and administrative skills
- Proficient in Microsoft Office
- Prior experience with Smart Advocate or other CMS
- Prior experience with VOIP phone systems
- Strong organization and attention to detail
- Willingness and ability to drive accountability
- Excellent communication skills and ability to multitask in a high-volume environment
- Ability to manage others
- Medical knowledge
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The Company
What We Do
Thompson Law is a personal injury law firm dedicated to representing individuals who have suffered serious accident injuries due to the negligence of others. Specializing in a wide variety of cases, including car and truck accidents, they advocate for clients across Texas, Georgia, Arizona, and California. The firm focuses on aggressively pursuing maximum compensation and justice for victims against insurance companies.
