Company Overview
At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.
We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.
Job Category
We are seeking a detail-oriented Disputes & Operations Analyst to support our Lender Operations team. This role is primarily responsible for managing complaints and disputes, while supporting day-to-day operational workflows and ensuring adherence to internal procedures and lender requirements.
The ideal candidate is highly organized, comfortable managing multiple priorities, and focused on accuracy and follow-through in a fast-paced environment.
Requirements
Dispute & Complaint Management
- Own the intake, tracking, and coordination of lender complaints and disputes
- Manage Jira workflows, ensuring tickets are properly created, updated, and resolved
- Coordinate across lenders, account managers, contractors, and internal teams
- Gather documentation and ensure timely, accurate responses
- Monitor and follow up on open or ageing tickets
Reporting & Operational Support
- Track and organize complaints to identify trends and repeat issues
- Provide monthly summaries to support contractor performance reviews
- Assist with lender billing, data entry, and lender setup processes
- Respond to internal lender-related inquiries and maintain accurate records
Process & Compliance Support
- Ensure day-to-day work aligns with internal procedures and lender requirements
- Identify and flag missing information or process inconsistencies
- Support documentation updates and audit preparation as needed
Requirements
- 3+ years of experience in operations, support, or administrative roles
- Experience in lending, financial services, or handling complaints/disputes
- Strong organizational and multitasking skills
- Excellent communication and attention to detail
- Ability to follow processes and work in a high-volume environment
Preferred
- Experience with Jira or similar ticketing systems
- Familiarity with dispute or complaint workflows
- Experience working cross-functionally in a fast-paced environment
Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.
Please see QuinStreet’s Employee Privacy Notice here.
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What We Do
For more than 15 years, Modernize has been a leader in the home improvement and services industry, connecting homeowners with contractors and other home services professionals. Modernize operates in more than 15 high-value, high-consideration home segments, including new and replacement windows, solar installation, roofing, heating and air conditioning, siding, bathrooms and kitchens, new and replacement gutters, home security, and others. The business brings a network of more than 1,000 contractors and professionals across all segments, offering broad geographical coverage and choice for homeowners. Modernize is owned and operated by QuinStreet, Inc. (Nasdaq: QNST), a leader in providing performance marketplace technologies and services to the financial services and home services industries. QuinStreet is a pioneer in delivering online marketplace solutions to match searchers with brands in digital media. The company is committed to providing consumers with the information and tools they need to research, find and select the products and brands that meet their needs.
Why Work With Us
We aren’t just in the business of building homes. We’re in the business of building careers. Modernize Home Services, believes in the professional and personal growth of each employee at every career stage. We offer role-specific improvement tools and resources needed to succeed in your current role, and the role you aspire to take on tomorrow.
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