Wachter is seeking an AI Enablement & Operations Analyst to support our NSP Operations teams by combining strong business operations knowledge with advanced Microsoft Office and AI capabilities. This role will serve as a technical problem-solver, AI adoption specialist, and internal trainer—helping teams work smarter while guiding Wachter’s practical use of Microsoft Copilot and other AI tools.
This is a hands-on role focused on real operational challenges, not theoretical AI development.
Key Responsibilities:
Operational & Technical Support
Act as an internal expert for complex Excel, reporting, and data-related issues tied to NSP operations
Analyze operational data and workflows to identify opportunities for automation and efficiency
Build, enhance, and troubleshoot advanced Excel solutions (formulas, Power Query, VBA preferred but not required)
AI & Copilot Enablement
Lead practical usage of Microsoft Copilot across Excel, Word, Outlook, PowerPoint, and Teams
Identify high-value, safe, and realistic AI use cases within NSP Operations
Assist with prompt design, workflow integration, and AI-assisted reporting
Support experimentation and phased adoption of additional AI tools as Wachter’s AI ecosystem evolves
Training & Change Enablement
Design and deliver role-based training for operations staff and analysts
Create job aids, examples, and best-practice documentation
Coach team members on effective AI usage rather than simply “doing it for them”
Cross-Functional Support
Partner with Business Process, IT, and Operations leaders to align AI and tooling with real operational needs
Serve as a translator between business users and technical teams
Help establish responsible AI usage standards and guardrails
Required Skills & Experience:
Strong understanding of business operations (NSP, field operations, logistics, or similar preferred)
Advanced proficiency in Microsoft Excel (Power Query strongly preferred; VBA a plus)
Deep familiarity with Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams)
Hands-on experience using Microsoft Copilot or similar AI productivity tools
Ability to explain technical concepts clearly to non-technical users
Experience delivering training or enablement is highly preferred
Preferences (Not Required)
Exposure to Power BI, Power Automate, or Power Apps
Familiarity with Copilot Studio or low-code automation tools
Prior experience supporting operational or finance-heavy teams
Change management or internal enablement background
Skills Required
- Strong understanding of business operations
- Advanced proficiency in Microsoft Excel
- Deep familiarity with Microsoft 365 tools
- Hands-on experience using Microsoft Copilot or similar AI tools
- Ability to explain technical concepts to non-technical users
- Experience delivering training or enablement
Wachter, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wachter, Inc. and has not been reviewed or approved by Wachter, Inc..
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Healthcare Strength — Health coverage is characterized by 100% employer-paid medical, dental, vision, and core protection benefits, with Teladoc included. Feedback suggests this breadth and zero-premium structure is a standout value, especially for families.
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Affordable Benefits — Total cost to employees for core health coverage is often described as fully paid across employee and family tiers. Feedback suggests this materially boosts perceived total compensation despite mixed views on base pay.
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Retirement Support — A company-matched 401(k) is positioned as part of the standard package. Feedback suggests this provides longer-term savings support alongside day-to-day benefits.
Wachter, Inc. Insights
What We Do
Wachter is on the cutting-edge of technology and infrastructure installation and has been since 1930. Wachter is a Cisco Gold Certified Partner. We’re committed to the exceptional service and forward thinking that lets us provide leading technologies to meet diverse client needs.
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