Operational Risk Governance, Risk, and Compliance (GRC) Business Administrator

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Analyst, Operational Risk Governance, Risk, and Compliance (GRC) Business Administrator will join a team that provides critical system administration and stakeholder support for GRC software at Santander.

• Serves as the expert point-of-contact for a diverse array of system users and stakeholders at all levels.

• Performs privileged data administration activities including bulk data imports and information changes that are restricted to administrator-level access (library/taxonomy changes, etc).

• Controls system access and group/role assignments.

• Troubleshoots and drives the resolution of questions, requests, issues, defects, and incidents pertaining to the system.

• Liaisons with IT development, network, database, and security teams.

• Educates business partners on the appropriate use of the system, catering instructions to align to business needs.

• Facilitates dedicated training sessions and Q&A open door sessions; records video trainings; produces and maintains written Job Aid documentation.

• Participates in business analysis for new system features.

• Participates in test case design and testing of new system features.

• Participates in release management for new system features.

• Provides user base communications.

• Maintains administration procedure documentation and request templates.

• Maintains administration ticketing queue; prepares and monitors administration-related reporting and metrics.

• Assists senior level staff and management as requested.

• Performs other duties and responsibilities as assigned.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Business, Finance, Management, or equivalent field. - Required.

• 3+ Years work experience in Risk Management and/or Information Systems. – Required.

• Experience in maintaining and providing support for enterprise information systems.

• Basic knowledge of risk management principles and concepts.

• Ability to rapidly learn new software in depth to perform administrative duties.

• Strong troubleshooting and analytical skills, including an investigative mindset.

• Strong verbal and written communication skills.

• Ability to build and foster internal relationships.

• Self-starter: forward thinking, with a positive/can-do attitude.

• Ability to analyze bugs/defects, incidents, feature requests, and questions and provide recommendations and/or resolutions.

• Ability to summarize, document, and communicate information in a clear and concise manner.

• Ability to organize and prioritize multiple tasks to meet deadlines.

• Ability to work independently as well as collaboratively within a team environment.

• Ability to interact with integrity and a high level of professionalism with all levels of team members and management.

• Strong MS Office (Excel, PowerPoint, Word, and Outlook) skills.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

• Experience with using, implementing, and/or maintaining Governance, Risk, and Compliance (GRC) software solutions.

• Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, etc.)

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.