Ready to help build something from the ground up? This is a rare opportunity to shape and scale a newly created function at the center of how a global organization stays resilient, manages risk, and enables the future through technology.
As a Operational Resiliency Business Management within Global Finance, you will sit at the intersection of strategy, execution, and senior leadership — turning complex priorities into real outcomes. If you thrive in ambiguity, love bringing structure to fast-moving work, and want visibility with senior leaders, this role is built for you. Come do the most important work of your career with us.
Job Responsibilities
- Serve as senior business manager and strategic advisor to the function's leader, helping shape strategy, operating model, governance structure, and the senior management agenda
- Own the function's strategic book of work, translating priorities into clear delivery plans, milestones, dependencies, success measures, and executive-level reporting
- Lead financial and resource management, including budgeting, forecasting, headcount governance, investment planning, expense discipline, and resource prioritization
- Drive execution discipline across priority initiatives, ensuring delivery against scope, timeline, budget, and measurable business outcomes
- Establish and manage the operating cadence, including leadership meetings, governance forums, quarterly planning, business reviews, action tracking, and escalation processes
- Provide senior-level transparency on delivery health, including progress, adoption, benefits realization, financial performance, and decisions required
- Develop executive-ready communications and decision materials, including strategy documents, business reviews, governance packs, decision papers, and audit-support materials
- Support organizational effectiveness, including operating model design, capacity planning, location strategy, workforce planning, and change management
- Define and track performance measures that demonstrate progress, value delivery, execution discipline, and sustainable outcomes
- Lead strategic analyses and special projects for senior management, regulatory, audit, or control-related forums
- Represent the function in senior forums, ensuring clear messaging, informed escalation, and alignment across stakeholders
Required Qualifications, Capabilities and Skills
- Bachelor's degree file-name
- 10+ years of experience managing large-scale transformation initiatives
- Proven ability to lead complex cross-functional initiatives and to engage, influence, and build relationships with senior executives, business leaders, and key stakeholders
- Strong verbal and written communication skills, including the ability to simplify complex topics for senior audiences and drive decision making
- Strong analytical, problem-solving, and project management skills, with experience tracking performance, risks, dependencies, and outcomes
- High proficiency in developing executive materials, reporting, and data-driven insights
- Comfortable working with ambiguity, managing competing priorities, and delivering results in a fast-paced environment
Preferred Qualifications, Capabilities and Skills
- MBA or relevant advanced degree
- Experience in financial services, strategy consulting, or technology — ideally in strategy, transformation, business management, chief operating office, or chief of staff roles
- Knowledge of markets, payments, banking, operations, technology, or business management environments
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree
- 10+ years of experience managing large-scale transformation initiatives
- Proven ability to lead complex cross-functional initiatives and influence senior executives
- Strong verbal and written communication skills for senior audiences
- Strong analytical, problem-solving, and project management skills, including tracking risks and outcomes
- High proficiency in developing executive materials, reporting, and data-driven insights
- Comfortable working with ambiguity and managing competing priorities in fast-paced environments
- MBA or relevant advanced degree
- Experience in financial services, strategy consulting, or technology in strategy, transformation, business management, or chief of staff roles
- Knowledge of markets, payments, banking, operations, or technology environments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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