The Role
Lead and support operational improvement initiatives using Lean/Six Sigma, training, and process analysis. Drive efficiency, quality, and data-driven decisions, coach improvement teams, and partner with change and project managers to implement continuous improvement across the organization.
Summary Generated by Built In
Operational Excellence Specialist Who We AreTeranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in real estate, financial services, government, utilities, and legal markets.Connect. Grow. Thrive Together.To learn more about who we are visit our website: www.teranet.caAbout the RoleAs a key member of the Operational Excellence Team, and under the direct oversight of the Director, Operational Excellence, you will oversee the planning, design, and implementation of operational improvement initiatives across Teranet. This includes developing strategies to improve performance metrics aimed at productivity, efficiency, and quality. You will work closely with Project and Change Managers to engage employees in improvement initiatives. The incumbent will also be expected to facilitate and coach improvement teams while creating a collaborative work environment that encourages teamwork, open communication, effective problem solving, and adherence to industry best practicesWhat You’ll Be Doing
At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs. Come As You Are. We Like You That Way!
- Support and lead the Operational Excellence (OPEX) Training Program across the organization.
- Identification, prioritization, and implementation of process improvement initiatives locally or corporately to enhance operational efficiency, service delivery and to create a continuous improvement culture within the organization.
- Increase awareness and understanding of operational excellence methodologies, tools, processes, and principles.
- Guide all business functions using LEAN/Six Sigma and other operational improvement methodologies.
- Build effective relationships, influence, and motivate business units and leadership teams to ensure their commitment to the achievement of operational excellence.
- Support operational analysis activities relating to cost efficiencies and work distribution.
- Familiarity with emerging technologies such as Robotics Process Automation is a plus
- Understanding of different software delivery mindset and methodologies such as Agile and/or DevOps is also a plus.
- Bachelor’s degree in Business, Engineering, or related field
- Lean Six Sigma Green Belt required. PMP, Agile, and Change Management credentials are Nice to haves.
- Leading Continuous Improvement Training programs - From conception to delivery is required.
- RPA implementation and process mapping/mining software experience would be an asset
- 5+ years of previous experience in an Operations role, preferably in an administrative/office environment or Manufacturing is preferred. A combination of education and experience may be considered.
- Practical experience leveraging and deploying analytical tools and leading data-driven decision processes.
- Strong interpersonal skills and leadership capabilities.
- Ability to communicate in a clear, simple, constructive, and effective fashion.
- A strong client-oriented approach.
- Proven decision-making and problem-solving skills in a changing environment.
- Business mindset and acumen with proven success providing Senior Leaders and Executives with succinct communications (written & verbal), inclusive of go-forward action plan to outline critical control points, timelines, milestones, and key stakeholder involvement
- Time, priority, and project management skills – able to keep initiatives with varying levels of size, scope, and complexity moving forward in alignment with their stated objective
- Advanced MS suite of tools skills (Word, Excel, PowerPoint, SharePoint, Visio, Project)
- 100% Employer Paid Health Benefit Plan
- Employer Matching Retirement Savings Plan
- Paid Vacation, Floater Days & Sick Leaves
- Maternity, Parental and/or Adoption Leave Top-Up Programs
- Corporate Discounts & GoodLife Group Rate Membership
- Employee Assistance Program – for you and your loved ones!
At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs. Come As You Are. We Like You That Way!
Skills Required
- Lean Six Sigma Green Belt
- Bachelor's degree in Business, Engineering, or related field
- Leading Continuous Improvement training programs from conception to delivery
- Advanced Microsoft Office suite skills (Word, Excel, PowerPoint, SharePoint, Visio, Project)
- Practical experience leveraging and deploying analytical tools and leading data-driven decision processes
- Strong interpersonal skills and leadership capabilities
- Ability to communicate clearly and provide concise recommendations and action plans to senior leaders
- 5+ years of experience in an Operations role (administrative/office or manufacturing preferred)
- PMP, Agile, and Change Management credentials
- RPA implementation and process mapping/mining software experience
- Familiarity with Agile and/or DevOps delivery mindsets
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The Company
What We Do
Teranet is Canada’s leader in the delivery and transformation of statutory registry services, with extensive expertise in land and commercial registries. Our unmatched registry expertise makes us the most authoritative source of data and market insight for the financial services, real estate, and government and utility sectors. Through our global partnership with Foster Moore, Teranet has expanded its registry solutions to include commercial-off-the-shelf (COTS) registry technology that delivers operational cost reductions, enhanced security and process improvements. Teranet is owned by OMERS Infrastructure, a leading global infrastructure investment manager and the infrastructure arm of the Ontario Municipal Employee Retirement System. As a pioneer in electronic registration systems and commerce, Teranet has received numerous awards for our technology platforms, expertise and our successful partnerships with the Provinces of Ontario and Manitoba. An employer of choice, we are proud of our inclusive and diverse corporate culture where all employees have the opportunity to connect, grow and thrive. - 2017-2024 Greater Toronto's Top 100 Employers - 2022 Finalist for Best Employer Branding and The Leadership Agency Award for HR Leader of the Year - 2021 Canadian Mortgage Awards Industry Service Provider of the Year - 2018 Esri Silver Partner & Special Achievement Award – Geographic Information System Implementation
