Operational Excellence Manager

About EdgeUno

EdgeUno is a technology infrastructure company operating across Latin America, including Colombia, Brazil, Argentina, Peru, and Ecuador, enabling digital businesses to scale with high performance and reliability. We provide connectivity, IP Transit, private networks, data center, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and global technology companies, designing and operating our own infrastructure platform to ensure low latency, security, and operational resilience across the region. 

Role Overview

This role leads EdgeUno’s operational excellence strategy across all business areas. Its mission is to build a scalable, data driven, and process disciplined organization capable of sustaining rapid growth without losing efficiency, quality, or governance.

The Operational Excellence Manager drives continuous improvement, process architecture governance, quality systems, KPI discipline, and cross functional performance alignment. This is a strategic and hands on leadership role, working closely with senior leadership, the Technical Program Manager, Product Owners, Solution Architects, and business leaders to optimize operations, digitalize workflows, and embed a culture of structured execution.

Core Responsibilities

Operational Excellence Strategy

• Develop and implement a company wide continuous improvement strategy aligned with business priorities.
• Partner with leadership to align operational excellence initiatives with revenue, scalability, and profitability objectives.
• Act as a transformation leader promoting a culture of operational discipline and accountability.

Process Optimization & Continuous Improvement

• Identify, analyze, and prioritize processes to streamline and optimize efficiency.
• Lead cross functional teams to conduct process mapping, root cause analysis, and performance diagnostics.
• Design and implement process improvement projects using Lean, Six Sigma, and other relevant methodologies.
• Detect and implement opportunities for digitalization and automation.
• Ensure sustainability of improvements through structured follow up and post implementation reviews.

Process Governance & Architecture

• Develop and maintain end to end process flowcharts and documentation accessible across the organization.
• Define acceptance criteria, control points, and process standards.
• Monitor adherence to established processes and intervene where discipline breaks down.
• Ensure maintenance and updates of the Business Process Architecture and Integrated Management Systems, including relevant certifications.

Performance Management & Metrics

• Define, implement, and maintain KPIs to monitor operational performance and project impact.
• Develop dashboards and structured reporting to track efficiency, cost reduction, and service quality.
• Provide regular executive level reporting on progress, risks, and improvement outcomes.

Quality Assurance & Compliance

• Establish and oversee quality assurance processes across operational workflows.
• Implement and monitor quality control measures to ensure compliance with defined standards.
• Collaborate with stakeholders to continuously improve product and service quality.

Business Partnership & Technology Enablement

• Engage proactively with business areas to understand objectives, constraints, and challenges.
• Analyze requirements to solve complex business problems through systems and technology.
• Collaborate with Solution Architects and internal teams to ensure operational feasibility of solutions.
• Research and evaluate new technological tools to improve scalability and efficiency.

Change Management & Cultural Transformation

• Lead and facilitate change initiatives across departments.
• Act as a change agent to embed continuous improvement principles into daily operations.
• Negotiate and mediate with technical and business areas to align improvement roadmaps and action plans.
• Support business leaders in best practices related to organization design, delegation, decision making, and team structure.

Training & Capability Building

• Develop and deliver training programs on operational excellence methodologies and process standards.
• Coach leaders and teams on structured execution, KPI ownership, and accountability.
• Maintain documentation and knowledge materials to institutionalize best practices.

Requirements

1. Advanced English C1 or higher
2. 8+ years of experience in Operational Excellence, Process Transformation, Consulting, or Operations leadership roles
3. Proven track record implementing Lean, Six Sigma, or equivalent methodologies
4. Strong experience designing KPIs and performance dashboards
5. Experience building and maintaining process architecture and governance frameworks
6. Demonstrated success leading cross functional transformation initiatives
7. Experience with Integrated Management Systems and certification environments
8. Experience in telecom, cloud, infrastructure, or data center sectors
9. Strong analytical and systems thinking capability
10. Experience working in technology driven or infrastructure environments

Nice to Have

• Certification in Lean, Six Sigma, PMP, or similar frameworks
• Exposure to high growth, multi country LATAM operations

What We Offer

• Regional scope with high organizational impact
• Opportunity to institutionalize operational discipline in a fast growing company
• Direct exposure to senior leadership and strategic decision making
• Collaborative, execution driven environment
• Competitive compensation aligned with senior leadership scope

Note: Please submit your resume in English.