Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. Our aim is to revolutionize the use of robotics within industry to free human resources from labor-intensive tasks to focus on more intellectual challenges.
As Operational Excellence Lead, you will serve as a customer‑facing operational excellence / performance lead who travels across deployed sites to gather customer feedback, diagnose recurring operational and perception problems with the system, and drive non‑technical and cross‑functional actions that increase system uptime, operator adoption, and customer satisfaction — ultimately turning happy site teams into advocates.
The individual in this role will ideally be based out of Mujin’s Suwanee, GA office, working with engineering and operations peers in the office to drive site initiatives, or in PA, allowing for interaction with customers in the Hershey, PA area. Candidates in alternate locations may be considered, provided they are available for significant travel to customer sites and the office.
Position Description:
- Regularly visit multiple customer sites to observe operations and gather frontline feedback.
- Document and communicate site observations and recommendations.
- Communicate site performance insights to leadership to support upsell or additional deployments.
- Diagnose recurring problems (operational, integration, install/configuration, human/process issues) and surface root causes rather than just performing quick fixes.
- Coordinate and influence site stakeholders (operators, maintenance, customer facility managers) to get persistent issues resolved and improve how the overall system performs and is perceived.
- Work with internal teams (ops, maintenance, sales/CS, engineering) to prioritize and drive long‑term corrective actions and improvements.
- Monitor system adoption and usage at sites; identify training needs and process improvements to eliminate gaps that reduce utility.
- Support “hypercare” / post‑go‑live stabilization and act as a bridge between sales/implementation and site operations.
- Escalate and help shape follow-on efforts to turn satisfied sites into references and pipeline growth opportunities.
- Be the customer’s advocate, highly visible when in their facility and listening to all levels of people at the facilities.
Minimum Requirements:
- Bachelor’s degree in supply chain management, business administration, engineering, operations management, or a related field with a minimum of 5 years of relevant experience, or 12+ years of relevant experience instead of a degree, in the following:
- Hands-on project experience in warehouse automation, material handling, system integration, robotics, manufacturing equipment, industrial automation, or a closely related industry.
- Experience working with project BOMs, technical purchasing requirements, supplier lead times, custom parts, equipment, subcontracted scope, or installation labor.
- Ability to establish meaningful metrics, ensure project plans support those targets, and track and measure progress and outcomes.
- Practical commissioning/controls experience — enough technical literacy to quickly read the lay‑of‑the‑land and identify whether issues are install, controls/programming, or process related.
- Strong interpersonal, communication, and influencing skills; able to effectively navigate organizational dynamics and persuade stakeholders without creating friction. Demonstrated ability to communicate clearly and collaborate closely with internal stakeholders and suppliers in a fast-paced, evolving project environment.
- Problem-solving mindset focused on root cause analysis rather than repeatedly masking symptoms.
- Ability to quickly assess complex systems and prioritize which issues materially impact performance or perception.
- Operational empathy and change management skills: understanding of operator/maintenance turnover, training gaps, and how to increase adoption.
Physical Demands/ Work Environment:
- Travel Requirement: 50% domestically and internationally.
- Work in both office and warehouse/manufacturing environments.
- Must be able to sit, stand, bend and lift up to 20 lbs.
- Ability to work extended hours as required by project deliveries.
This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements.
Mujin is proud to be an Equal Employment Opportunity employer.
**Is this role eligible for sponsorship? Yes____ No_X___**
Skills Required
- Bachelor's degree in supply chain management, business administration, engineering, or operations management
- 5 years of relevant experience or 12+ years without a degree
- Hands-on project experience in warehouse automation, robotics, or industrial automation
- Strong interpersonal, communication, and influencing skills
- Problem-solving mindset focused on root cause analysis
What We Do
Mujin develops and sells "intelligent robot controllers," designated as a common platform for industrial robots. Conventional robots, even though they are suitable for the automation of repetitive work, were difficult to install in environments where handled products and the surroundings are liable to change, due to the robots’ operations differing by the manufacturer and the complex settings. Mujin has solved this problem using technology called motion planning, and is providing solutions in which heavy/simple work done by humans at the logistics/manufacturing scene are automated by robots.
