Operational Excellence Lead

Job Mission

As a LEAN Expert (Operational Excellence Lead)you will co-lead the Lean transformation within Customer Support together with local management towards sustainable improvement, aiming at an overall breakthrough on cost effectiveness and inventory reduction according to the deployment roadmap. You will provide support to the line organization through planning, execution and providing follow up on the deployment activities. Co-ordinate the necessary training and coaching to employees, including leadership teams, and build internal capabilities through train-the-trainer concepts. The results of the deployment (deliverables, business impact and mindset change) are owned by the management team.

As a LEAN Expert (Operational Excellence Lead) you will respectfully challenge the status quo and act as a role model for Lean thinking, and thereby act as a change agent to help ASML’s Customer Support sector in the transformation towards an Operational Excellence organization

Job Mission

The Lean deployment program within ASML Customer Support is a major change transformation that requires detailed co-ordination of project and change management elements, training and coaching, event planning, execution & follow up, problem solving and the reporting of the benefits.

Job Description

- Mindset changes: transform mindsets to maintain continuous improvement efforts beyond project activities and change their way of working to a Lean way of working. Management Coaching will be one of the means to achieve such mindset shift.

- Problem solving leadership: contributes to the improvement of the whole operations value stream by participating in or facilitating problem solving sessions;

- Knowledge transfer: trains and coaches ASML employees & management on Lean principles and behaviors;

- Continuous improvements: identifies potentials for new improvements;

- Business case: evaluates financial consequences of required resources to implement Lean concepts and translates the realized improvements into positive business impact.

- Digital & Automation : Leading new technology  to meet  new changes and challenges that require diversification.

- Project leadership: co-designs and runs Lean transformations in specific areas:

• defines the overall work plan
• coordinates the project teams through different phases
• ensures support, provides adequate status updates
• shares responsibility to reach the target together with line management
• enforces prerequisites for sustainability of results
• ensures transfer to line/process manager
• supports and services teams and team leads on daily kaizen and project kaizen ​
• define problems in workplace and provide impact solution thru Lean Methodology (Kaizen Event, VSM, A3/4C, etc.)

Education

• Bachelor or master's degree
• General understanding of technical topics

Experience

• At least 10 years in relevant work experience preferred.
• A passion for Continuous Improvement and exhibits a ‘there must be a better way, why don’t we try …’ mentality, can think outside the box;
• Experience in Lean deployment or application(VSM, Kaizen Event, 5S+1, A3/4C,Design/Deployment of  Mission Control Board meeting &Tier meeting) is an absolute plus, as well as experience in Coaching
• Additional relevant experience with continuous improvement methods (problem solving, six sigma, SPC) or change/ project management experience
• Experience or lead Kaizen Event
• Strong support cost reduction program
• Design and visualized Tier meeting & Mission control board
• Automation& Digitalization projects

Personal Skills

• Has the potential to use a range of different influencing techniques (influencing without power);
• Actively gives and seeks constructive feedback;
• Crisp communicator at all levels (operational – executive);
• Is able to listen to others issues and can work in team;
• Can train and coach others;
• Delivers fact-based and well-structured messages in a range of different formats, e.g. presentation, written messages. Business English both spoken and written is required;
• Great networking skills, able to work at multiple levels of the organization, from team members on the field to Senior Managers;
• The ability to enthuse and inspire colleagues in Lean Thinking as a business necessity;
• A belief in 'walking the talk' and working as a member of a team;
• Potential to become a future leader
• Develop visualized dashboard using Power BI, Spotfire
• Prefer Video Editing skills
• Awareness of P&L, Cost structure & operation

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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