Operations Supervisor (Vehicle Remarketing)
Las Vegas, CA | On-site
About Us
Westlake Financial Services is a leading financial services company dedicated to delivering innovative products, outstanding service, and long-term value to our customers. We are committed to operational excellence and are seeking motivated professionals to join our growing team.
Job Overview
The Operations Supervisor is responsible for the end-to-end management of recovered vehicle assets, ensuring that every unit is sale-ready without delay. This role focuses on eliminating barriers to sale, driving down cycle times, and maximizing asset value through disciplined management of inventory, vendor partnerships, and process execution.
The successful candidate will combine strong analytical skills with hands-on operational leadership to ensure there are no unnecessary holds or restrictions preventing vehicles from moving swiftly through the pipeline.
Key Responsibilities
- Supervise daily activities of assigned team members to ensure productivity, quality, and service standards are consistently met.
- Provide ongoing coaching, guidance, and feedback to support employee development and performance.
- Serve as the first point of escalation for operational issues, questions, and employee concerns.
- Monitor individual and team performance, addressing issues promptly and escalating as appropriate.
- Ensure daily workflows and tasks are completed accurately and on time.
- Coordinate workload distribution to balance efficiency, capacity, and deadlines.
- Assist with onboarding and training of new hires.
- Ensure adherence to company policies, procedures, and compliance requirements.
- Track and report basic performance metrics and operational updates to management.
- Communicate priorities, deadlines, and process changes clearly to the team.
- Identify opportunities for process improvements and support implementation of new procedures or tools.
- Lead efforts to improve current process and standard operating procedures
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- 2–5 years of relevant operational experience, including prior lead or supervisory responsibilities.
- Strong organizational, problem-solving, and decision-making skills.
- Clear and professional written and verbal communication skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and relevant internal systems.
What do we offer?
- Medical, Dental, and Vision benefits
- Life Insurance and Long-term disability plans
- Flexible Spending Account
- 401K matching
- Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
- Wellness Programs
- Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
- Career Path Opportunities
- Discounts on Parks, Museums, Movie Tickets, and Attractions
- Annual Flu Shot
- Paid Vacations Days
- Paid Sick days
- Paid holidays
- HGym (available in our Los Angeles, CA & Dallas,TX office)
- Rental Car Discounts, Dell Member Purchase Program
- UKG Wallet
Acknowledgment
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Bachelor's degree
- 2-5 years of relevant operational experience
- Prior lead or supervisory responsibilities
- Strong organizational, problem-solving, and decision-making skills
- Clear and professional written and verbal communication skills
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
- Experience with relevant internal systems
What We Do
People. Purpose. Passion. These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval with out waiting for callbacks, fax-backs, or rehashes. Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of prime, sub-prime, and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success didn't just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind. Looking for a Career in auto finance, please view the following link: https://www.westlakefinancial.com/careers/
.png){kind=logo}
