Operation Manager

Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Operation Manager

Austin, Texas- Hybrid 

Position Summary

Thales is currently looking for an Operation Manager to lead the SRE team and drive the support of the solution.

Key Areas of Responsibility

• Lead, mentor, and develop a team of Site Reliability Engineers (SRE).

• Set-up and manage operation processes and workflows to ensure reporting to management and enhance operations efficiency.

• Develop and implement support strategies and initiatives that align with business goals.

• Analyze customer feedback and support metrics to identify areas for improvement.

• Ensure high levels of customer satisfaction through effective support resolution and communication.

• Track and report on key performance indicators (KPIs) related to support operations.

Minimum Qualifications

• Bachelor’s degree in Engineering, Computer Science or similar Technical field or, in lieu of a degree, 4 years of relevant, exempt experience as equivalency.

• At least 5 years of experience as operation manager including team management.

• At least 2 years in design or deployment or operation of microservice based architecture solution deployed in a cloud infrastructure.

• Demonstrated ability to analyze KPI’s and customer feedback to improve efficiency and process

• At least 2 years of experience in software tools (datadog, containers and microservices based architecture (Docker, Kubernetes, Java), CI/CD and automation (Jenkins, Gitlab, Helm) and public cloud deployment.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

Travel:  Infrequently, possibly a few times a year

Schedule:

• Core hours are business hours 9-5

• On-call approximately 1 week every month

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. 

•Company paid holidays and Paid Time Off. 

•Company provided Life Insurance,

Why Join Us?

Say HI and learn more about working at Thales click here

#LI-Hybrid

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].