Faydety is a business born to address the lack of information and ambiguity in the financial services market and the inefficient processes.
Job DescriptionYou will be joining a team of motivated and knowledgeable individuals who work to provide excellent service to our clients. serves as a customer service representative for the claim department by promptly and professionally addressing external and internal customer questions, inquiries, and concerns.
Requirements:
- Ensures all assigned claims are promptly and properly documented, reserved, and processed.
- Communicate with insurance companies on claim-specific requests for information and potential coverage issues.
- Go step by step with the clients while filling their claim form and collecting required documents while answering all claim status and payment questions.
- Reports claims to insurance companies at the proper time.
- Maintains accurate records.
- Maintain an informational reporting structure and generate periodical reports.
- Meets the expectations and requirements of internal and external customers.
- Responsible for creating and maintaining open and trusting working relationships with insureds.
- Whatever is needed in daily operations.
Additional tasks when needed:
- Preparing the renewal sheets, following up on the payment, and the settlement of the payment.
- Prepare and issue all the required documents related to the renewals and the policies transactions in addition to any other correspondences with the clients through what’s app, texts, and emails
- Monitor the transactions performed on the dashboard.
- Call the leads to close insurance deals.
• Bachelor's Degree.
• 1-2 years of experience as an operations specialist.
• customer service certificate
• Effectively using written and oral communication skills to correspond with colleagues and external parties
•Problem-Solving Skills.
• Intermediate English Level.
• Excellent Using Microsoft Office and business mail.
•Can work in a team as well as working individually.
•Results oriented.
Skills Required
- Bachelor's degree
- 1-2 years of experience as an operations specialist
- Customer service certificate
- Effective written and oral communication skills
- Problem-solving skills
- Intermediate English proficiency
- Proficiency in Microsoft Office and business email
- Ability to work independently and as part of a team
- Results-oriented approach
What We Do
Faydety is an Egyptian financial-services platform that helps people find, compare, and apply online for banking and insurance products. It partners with leading banks and presents options such as loans and credit cards, while its site also covers deposits and insurance. Faydety supports users with a simple application process and educational articles and videos that explain financial products and help people make informed choices.
