Operation Assistant - College Passport (60843)

University Settlement partners with 40,000+ New Yorkers in Lower Manhattan and Brooklyn every year to build on our collective strengths as we achieve healthy, stable, and remarkable lives. For nearly 140 years, we’ve fought poverty and systemic inequality by building highly effective social services in collaboration with our neighbors. Established in 1886 as the first Settlement House in the United States, we bring the values of that movement into the 21st century by meeting New Yorkers where they live, listening deeply to all perspectives, and creating space for responsive cooperation.  

Joining with our neighbors to make stable foundations where people of all ages can grow and pursue their dreams, we build community strength. We infuse a commitment to civic engagement, equality, and communal action into each of our programs, which include early childhood education, youth development, healthy aging, mental health and wellness, English classes for adult immigrants, community centers, and the arts.    

The Operation Assistant will support the College Passport team through administrative work and some direct support with the young people. This person will welcome new participants to the College Passport program and help them navigate the different services and provide coverage as needed to monitor and support young people participating in academic services like tutoring. The Operation Assistant will also enter intake data and support the team with data management and other administrative responsibilities. The Operation Assistant will act as part of an inter-disciplinary team that seeks to increase the number of youths from disadvantaged backgrounds who complete high school or equivalent and enroll in post-secondary education institutions of their choice. This is accomplished through one-to-one tutoring and small and large group workshops that build academic, social, and emotional college readiness.

Responsibilities:

• Manage administrative operations of evening and weekend programs including tracking attendance, metro cards, food and supplies.

• Support and execute evening and weekend College Passport volunteer-delivered programs including SAT prep, tutoring, ESOL, service learning and leadership development.

• Serve as an academic support with the learning strategist in different classrooms.

• Facilitate intake for new young people enrolling in college passport connecting them to college advisors and academic support services and scheduling follow-up appointments.

• Enter intake data into Salesforce database and assist with overall data management.

• Provide general administrative and operational support to the College Passport team.

• Conduct outreach to internal and external stakeholders as needed based on program needs

• Assist in the coordination of special events (volunteer orientations, fairs, trips).

• Work with program supervisor and collaborate with other staff to connect students to other programs beyond College Passport and support their ongoing engagement.

• Provide feedback and suggestions for program improvement.

• Demonstrate an understanding of and practice the principles of positive Youth Development.

• Participate in case conferencing.

• Handle any appropriate responsibilities and functions as assigned by supervisor and/or director.

Qualifications:

• Bachelor’s degree required.

• At least one experience in youth development, preferably college access/success and/or employment/career programs

• Willingness to travel between university settlement sites.

• Good computer skills. Familiarity with Salesforce or other case management databases is a plus.

• Highly organized and flexible

• Attention to detail and excellent communication skills.

• Ability to facilitate groups and other learning activities and to foster team cohesion.

• Bilingual English/Chinese or English/ Spanish preferred.

Work Schedule: Full time, Monday - Friday, 10:00am - 6:00pm, 35 hours per week, Hybrid Schedule

We are committed to building a diverse and inclusive community. We support a broadly diverse team that will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.