We are looking for a talented OnTrac Technical Manager to join our team specializing in Manufacturing for our CDBS (Cummins Drivetrain and Braking Systems) location at Troy, MI.
In this role, you will make an impact in the following ways:
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Drive Strategic Direction – Shape and execute service strategies by anticipating future business needs, identifying growth opportunities, and translating insights into actionable plans that strengthen service capability and customer support.
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Lead Customer-Centric Solutions – Build strong relationships with customers and internal stakeholders, ensuring service solutions consistently meet customer expectations while supporting business objectives.
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Optimize Service Capability & Coverage – Analyze service network performance, capacity, and coverage to identify opportunities for improvement and ensure the right parts, tools, information, and technical expertise are available where needed.
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Foster Innovation & Continuous Improvement – Champion new ideas, technologies, and process improvements that enhance operational efficiency, service delivery, and organizational performance.
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Develop High-Performing Teams – Coach, mentor, and develop talent to build organizational capability, support career growth, and strengthen team performance.
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Navigate Complexity & Drive Results – Effectively manage complex challenges, balance competing priorities, and make sound decisions using data, business insights, and stakeholder input.
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Strengthen Collaboration & Communication – Build alignment across diverse stakeholders through clear communication, adaptability, and constructive conflict resolution, fostering productive partnerships worldwide.
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Ensure Accountability & Operational Excellence – Establish clear expectations, drive ownership, and continuously improve work processes to deliver consistent, reliable, and measurable business outcomes
To be successful in this role you will need the following:
Technical Leadership & Team Development – Lead, coach, and develop technical support teams, providing guidance on complex issues while building employee capability and career growth.
Operational Excellence & Continuous Improvement – Drive process improvements, optimize workflows, and manage operational policies, budgets, and performance to meet evolving customer and business needs.
Customer Focus & Escalation Management – Ensure service excellence by resolving complex customer issues, maintaining service levels, and delivering high-quality support that drives customer satisfaction.
Collaboration & Capability Building – Partner effectively across functions and with distribution channels while mentoring regional technicians to strengthen technical expertise and overall service capability.
Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Significant level of relevant work experience, including supervisory experience, required. Prior experience in a technical role is highly preferred.
Extensive knowledge and hands-on experience with heavy vehicle drive axles, drivelines, and steer axles, including product design, manufacturing processes, and failure analysis.
Advanced proficiency in Microsoft Excel, including Power Pivot and Power Query, with demonstrated experience analyzing large and complex datasets to identify failure trends, patterns, and root causes.
Strong proficiency in Microsoft PowerPoint, with the ability to develop clear, compelling technical presentations and effectively communicate complex technical information to cross-functional teams and business leadership.
Experience working directly with end customers, including fleets, dealers, and OEMs, to investigate and address technical concerns and provide technical content, recommendations, and support.
Ability to translate complex technical data and analysis into clear, actionable conclusions for both technical and non-technical stakeholders.
Strong written and verbal communication skills, with the ability to collaborate effectively across engineering, manufacturing, quality, sales, and customer-facing organizations.
Experience working with and navigating PTC Windchill to review product drawings, engineering specifications, bills of material, and other product documentation.
Proficiency with Microsoft SharePoint for organizing, maintaining, and documenting product knowledge, technical information, and engineering resources to support organizational knowledge sharing.
Skills Required
- College, university, or equivalent degree in a relevant discipline, or equivalent relevant experience
- Significant relevant work experience, including supervisory experience
- Prior experience in a technical role
- Extensive hands-on knowledge of heavy vehicle drive axles, drivelines, and steer axles, including product design, manufacturing processes, and failure analysis
- Advanced Microsoft Excel proficiency, including Power Pivot and Power Query, with experience analyzing complex datasets
- Strong Microsoft PowerPoint proficiency for technical presentations
- Experience working with fleets, dealers, and OEMs to investigate and resolve technical concerns
- Ability to translate complex technical analysis into actionable conclusions for technical and non-technical stakeholders
- Strong written and verbal communication and cross-functional collaboration skills
- Experience using PTC Windchill to review drawings, engineering specifications, bills of material, and product documentation
- Proficiency with Microsoft SharePoint for organizing and documenting technical information
- Licensing may be required for export-control or sanctions compliance
Cummins Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.
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Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
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Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
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Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.
Cummins Insights
What We Do
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
