Onsite Technical Support Engineer

Onsite Technical Support Engineer
Based: London, onsite full time
Type: Full-time
Salary: In the region of £35k
Eligibility: You must be eligible to work in the UK

About the role:  

Academia are looking for a knowledgeable, enthusiastic and methodical individual to join our ever expanding services team to help fulfil our service delivery for our customers. This role focuses primarily on the management, deployment, tracking and preparation of a large amount of devices for one of our customers based in central London.    

Amongst other tasks, you will be work on:  

• Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices
• Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer
• Monitor and manage actively deployed and stock devices for utilisation and replenishment requirements
• Ensure the smooth deployment and operating of core applications and agents
• Ensure devices are kept up to date with the latest security fixes prior to entering production
• Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning
• Work with Academia and the customer to implement, refine and adopt best practices, change management and service criteria
• Perform basic hardware and software troubleshooting techniques to rectify any issues encountered with endpoint devices
• Manage the wiping/locating of lost/stolen devices when required
• Run management/business reports to determine service metrics and utilisation, along with technical reports 

Key Skills:  

• Fundamental understanding of endpoint hardware, operating systems, and software
• Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy
• Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds
• A keen attention to detail. Process orientated and driven. Exceptional standards in quality of work
• Able to work independently and as part of a team
• Good written, verbal, and inter-personal communication skills
• Good planning and time management skills
• Ability to meet deadlines and service targets outlined by our contract with the customer. Able to manage customer expectations and report back requested information in a timely fashion
• Fundamental understanding of cyber security and protective measures implemented to enhance security

Why Academia?

Academia is an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We’re not just a supplier; we’re a trusted partner for thousands of clients.  

Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Our customers IT success is our business. Building a strong reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double-digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award.  

Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology.  

Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK’s most exciting tech success stories.  

Benefits

• Gym membership contribution    

• Health Cash Plan   

• Increased annual leave with length of service    

• Free annual leave on your birthday    

• Length of service bonus   

• Flexible working hours   

• Hybrid working  

• Free Will Writing service   

• Life Insurance    

• And much more!