Onsite Support Engineer (London)

Job Description:

Role Overview

We are seeking an experienced customer-focused and enthusiastic IT Asset Build engineer to join our team. The successful candidate will provide essential support to our Client at their London office location.

You will be part of a wider IT support team with day-to-day activity involving Lifecycle Management of HP End User Workplace equipment (laptops) while offering exceptional customer service.

You will have good written and spoken communication, hold a genuine interest in IT hardware resolution, be a diligent administrator and organised. 

This is a full-time on-site permanent position working 37.5-hours per week, Monday - Friday 09:00 – 17:00.

Key Responsibilities:

• ServiceNow queue ticket management of assigned tickets ensuring appropriate updates and call management to maintain Service levels as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either from the Authority or DXC
• Standard/Non-Standard Builds and Device imaging 
• New user device and usage overview/familiarisation
• Provision of Technical advice  
• Maintain IT assets with latest OS patches and updates

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.