D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.
We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.
We are currently looking for an Onsite Support Engineer to provide hands-on IT support in a dynamic client environment in Ghent, Belgium.
Tasks and Responsibilities- Provide first and second level onsite IT support for hardware, software, mobile devices, and peripherals
- Troubleshoot and resolve incidents and service requests
- Support user onboarding, equipment setup, and standard workplace technologies
- Document activities and resolutions in the ticketing system
- Work closely with internal IT teams and stakeholders
- Take ownership of issues and support changing priorities in a fast-paced environment
- Provide professional and customer-focused support to end users
- Contribute to continuous service improvement
Requirements
- 2+ years of experience in IT Support, Desktop Support, or Onsite Support
- Strong troubleshooting skills in Windows environments and standard workplace technologies
- Experience with ticketing systems such as ServiceNow or similar
- Excellent communication and customer service skills
- Proactive, adaptable, and comfortable working in a dynamic environment
- Ability to work independently and take ownership of issues
- Genuine interest in developing within an onsite IT support role
- Fluent English required; Dutch, Flemish, or French is a strong advantage
- Flexibility to occasionally support outside standard working hours if needed
- Experience in regulated environments such as GxP is a plus
- Ability to provide a clean criminal record extract (not older than 3 months)
Benefits
- Broad range of tasks and responsibilities
- Friendly and international working environment
- Professional development opportunities
- Referral program (“Fishing for Friends”)
- Company-sponsored events
Is IT in your DNA?
Skills Required
- 2+ years of experience in IT Support, Desktop Support, or Onsite Support
- Strong troubleshooting skills in Windows environments and standard workplace technologies
- Experience with ticketing systems such as ServiceNow or similar
- Excellent communication and customer service skills
- Proactive, adaptable, and comfortable working in a dynamic environment
- Ability to work independently and take ownership of issues
- Genuine interest in developing within an onsite IT support role
- Fluent English
- Dutch, Flemish, or French language skills
- Flexibility to occasionally support outside standard working hours
- Experience in regulated environments such as GxP
- Ability to provide a clean criminal record extract not older than 3 months
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
