Description
Position Summary
We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Onsite Specialists are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Onsite Specialists provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.
This role is on site at our Wichita office location.
FLSA Status: Non-exempt
Requirements
Major Duties and Responsibilities
- Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
- Identify, document, prioritize, troubleshoot, and escalate service requests
- Facilitates the restoration of normal service operation while minimizing impact to the end-user
- Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
- Evaluates and identifies installations and other needs in a new client environment
Desired Skills, Abilities, Characteristics, and Education
- Client service oriented and positive participating team member
- Onsite hardware set up and support experience, preferably with an MSP
- Strong mechanical aptitude, working with tools and various networking supplies
- Ability to maintain confidentiality of the company and client information
- Excellent written and verbal communication skills required
- Ability to document and follow established company procedures
- Understanding of hardware, software, security tools, and concepts
- Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
- Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
- Server and networking hardware support experience required
- IT Glue experience preferred
- WatchGuard/Firewall experience preferred
- StorageCraft, Datto backups experience preferred
- Ability to work autonomously both swiftly and effectively
- Must be able to travel onsite to client premises
- Experience with using networking tools
Physical/Mental Requirements:
- Excellent communication and customer service skills
- Ability to manage multiple tasks and priorities effectively
- Willingness to lift and move IT equipment as needed
Working Conditions
Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.
AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.
Skills Required
- Server support experience
- Networking support experience
- Firewall management experience
- Onsite hardware setup and support experience
- Experience using a ticketing system, RMM tool, and PSA software (Specifically ConnectWise Automate and ConnectWise Manage)
- Experience troubleshooting applications like Office 365 and Adobe Acrobat
- Installation and break/fix support including component replacement, hardware troubleshooting, and OS installation
- Ability to travel onsite to client premises
- Excellent written and verbal communication skills
- Ability to document and follow established company procedures
- Ability to maintain confidentiality of company and client information
- Ability to lift and move IT equipment as needed
- MSP experience
- IT Glue experience
- WatchGuard firewall experience
- StorageCraft or Datto backup experience
What We Do
Adams Brown, LLC, a leading CPA and advisory firm, has delivered value added accounting and advisory services to residents and businesses since 1945. With numerous office locations throughout Kansas & Arkansas, they offer a wide range of traditional and specialized CPA and consulting services. The firm maintains specialties in the agriculture, feed yard, financial institution, government and not-for-profit, manufacturing, medical, oil and gas, and real estate sectors. Adams Brown is a progressive firm, committed to exceeding client expectations by combining traditional skills with the latest technology
