About Us
At UNIFIN Inc., we are a leading collection agency dedicated to providing innovative, compliant, and customer-focused debt recovery solutions. Our commitment to leveraging technology sets us apart in the industry.
Role Overview
The Social Media Reputation Manager will be responsible for monitoring, managing, and improving Unifin’s online presence across review platforms, social media channels, and forums. This role ensures our brand voice is consistent, professional, and compliant with industry regulations, while strengthening our reputation through timely and thoughtful engagement.
Qualifications:
- 2+ years of experience in online reputation management, social media, digital marketing, or community management.
- Exceptional English writing and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Experience using monitoring/ORM tools (Sprout Social, Brand watch, Reputation.com, Meltwater, or similar).
- Familiarity with U.S. business culture and professionalism in communication.
- (Preferred but not required) Experience in financial services, collections, or other regulated industries.
Key Responsibilities:
- Monitor and respond to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
- Track and engage with relevant conversations on Reddit, X/Twitter, LinkedIn, and other social platforms.
- Draft professional, empathetic, and brand-aligned responses to both positive and negative reviews.
- Escalate sensitive or compliance-related issues to internal leadership before responding.
- Generate weekly and monthly reports on online sentiment, trends, and competitor activity.
- Work closely with leadership to ensure messaging aligns with compliance standards (FDCPA, Reg F,etc.).
- Develop processes to ensure timely responses and continuous monitoring.
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
Do you think you fit all of this? Click the apply button now!
Top Skills
What We Do
Unifin Inc. is a veteran-owned, full-service Business Process Outsource (BPO) and Accounts Receivable Management (ARM) firm led by a strong team of industry professionals with more than 100 years of combined industry experience.
Established in 2011, Unifin provides solutions that enable businesses to meet
the challenges associated with their outsourced omni-channel contact needs while improving efficiencies.
With a solid team of expert managers, tenured trainers and cutting-edge technology, Unifin is able to customize BPO and communication strategies to a client’s specific industry for superior customer experience and maximum results.
With consumer contact centers located in the United States, Asia, and Latin America, our clients find our employees knowledgeable in their respective industry and considerate when interacting with their customers.
