Since 2010, True Glory has been Atlanta’s most trusted hair extension retailer. We sell only top-quality Virgin Remy hair, and are proud to have served over 250,000 loyal customers all over the country through our two Atlanta retail locations and online store. Our mission is to ensure that our customers look and feel beautiful everyday.
As a member of the Online Customer Support team, you will be instrumental in upholding and strengthening the True Glory Hair brand. We strive to deliver an extraordinary experience to each and every customer, and that's where you come in! You will wow customers with kindness and delight them every day with absolutely stellar customer service!
What you'll do:
- Deliver above-and-beyond customer service through phone, email, social channels, and live chat
- Think creatively about ways in which we can optimize each customer’s experience
- Master our internal systems in order to efficiently and effectively process sales orders and maintain customer relationships
- Channel recurring customer inquiries to all areas of the business such as technology, marketing, design, and product
- A hard worker with a "no task is too small" attitude
- Energetic, kind, sincere, patient, and adaptable
- Smart and highly organized
- Eager to learn every single day
- Positive, positive, positive!
- Driven by an entrepreneurial spirit
- You can begin the interview process right now by completing our quick 15 minute online video interview here: http://bit.ly/2g3RRdK
Who you are:
Interview Today!
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Deliver customer service through phone, email, social channels, and live chat
- Master internal systems to efficiently process sales orders and maintain customer relationships
- Think creatively to optimize the customer experience and escalate recurring inquiries to relevant teams
- Hard worker with a 'no task is too small' attitude
- Energetic, kind, sincere, patient, adaptable, and positive
- Smart, highly organized, eager to learn, and driven by an entrepreneurial spirit
What We Do
True Glory Hair is one of the largest black-owned, women-led retailers of high-quality virgin and remy hair extensions and wigs in the U.S. Founded in 2010 in Atlanta, Georgia, the company operates two physical storefronts in Smyrna and Lithonia, alongside a growing online presence. They specialize in premium Brazilian hair and are recognized as innovators in the hair care industry.
