Competitive Benefits • Onsite Fitness Center • Clean & Climate Controlled Facility
A Little About Us:
Swanson has been dishin’ out vitamins and supplements straight from the heartland for 55 years and counting. We offer grounded, realistic approaches and remedies for healthier living that have been passed down longer than grandma’s not-so-secret recipes. We’re looking for folks to help us leave the world a little bit healthier than how we found it, and in return we’ll offer a satisfying career that ensures a solid work-life balance, competitive benefits package for full-time employees and some nifty rewards for all employees through our Wellness Program.
Check us Out!
What Swanson Will Offer:
- Training will be provided
- Competitive salary with opportunities for advancement
- Comprehensive benefits package including 401k match
- Comfortable, climate-controlled work environment
- Up to 26 days off each year
- Quarterly operations incentive program
- Employee product discounts & on-site fitness center
General Duties:
The primary function of this position is to provide exceptional customer service by responding to customer emails and chats in a timely fashion.
Schedule/Pay:
$19.75/hr
3:30pm - 12:00am
*Every other Saturday as scheduled
Essential Responsibilities:
- Process and review all email, SMS and chat correspondences from customers.
- Provide successful research resolution to all customer correspondences by replying in a prompt and professional manner via email, SMS and chat.
- As a first point of contact, report all website errors or technical problems to appropriate department in order to resolve the problem efficiently.
- Adhere to Copy Style guidelines within all email correspondence. Work with Staff Writers, Proofreaders, and Compliance Specialist to ensure consistent use of accepted language.
- Assist customers with questions pertaining to their order status, shipping information, product information or billing account information.
- Complete all customer care follow-ups in a timely fashion.
- Keep abreast of industry consumer issues. Read and file pertinent news and information.
- Required to work overtime as needed
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Conducts self in the presence of customers and community so as to present a professional image of SHP
Education & Experience:
High School Diploma or GED preferred. Or; an equivalent combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.
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What We Do
Once upon a time (well… in the late 1950s), a man with a passion for golf and wellness sought a way to alleviate his knee pain. His journey into the world of natural supplements and scientific research in health and wellness, plus his success adding supplements to his daily routine, nurtured a deep commitment to health —and life-long vitality. This commitment became a mission to share wellness and nutrition directly with others, focusing on product quality and purity, while offering the lowest possible prices and superior customer service. In 1969, Swanson Health Products fulfilled its first orders, helping customers on their health and wellness journeys. Today, Swanson continues its mission to bring innovative, science-backed vitamins, supplements and other health products directly to customers, helping customers and their families find the antidote for the modern life and vitality at any age.
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