Online Content Editor

Role Summary

The Online Content Editor is responsible for the accurate and timely publishing of digital content across e-commerce websites and mobile applications for global brands.

This role ensures banners, links, campaign assets, and other content are uploaded to CMS platforms without error, in line with brand guidelines, and within defined SLAs.

By maintaining high attention to detail and collaborating with cross-functional teams, the Online Content Editor helps deliver seamless customer experiences across multiple global markets.

Role Responsibilities

• Content Upload & Management - Execute day-to-day uploads of banners, campaigns, and assets using CMS tools (e.g., Salesforce Commerce Cloud)

• Quality Assurance - Check and validate content accuracy, formatting, and consistency against brand guidelines before publishing

• Workflow Execution - Follow structured workflows within Airtable, Salesforce, and other tools to ensure content goes live on time and without issues

• Cross-functional Coordination - Collaborate with Team Lead, Trade, Creative, and Tech teams to resolve content discrepancies and meet campaign deadlines

• SLA & Compliance Adherence - Ensure all content updates meet agreed service levels and compliance standards for each brand

• Error Reporting & Continuous Improvement - Proactively identify inconsistencies or issues and escalate to the Team Lead; contribute to process and functional improvements for efficiency

Technical / Functional Competencies

Job-Specific Skills:

• Strong attention to detail with ability to identify errors and inconsistencies

• Experience using workflow/project management tools (e.g., Airtable, JIRA, Asana)

• Familiarity with QA processes for content and brand compliance

• Excellent organizational skills with ability to manage multiple tasks under tight deadlines

• Good communication and coordination skills across teams

Behavioural Competencies:

• High accuracy and attention to detail

• Proactive with problem-solving and escalation

• Able to work under pressure and meet deadlines

• Collaborative and team-oriented

• Strong sense of ownership and accountability

Experience / Qualification

• Bachelor’s degree in Marketing, Communications, Digital Media, or related field

• 1–3 years of content management or digital marketing experience, preferably in e-commerce selling consumer goods

• Hands-on experience with content management systems (e.g., Salesforce Commerce Cloud, Shopify, or equivalent)