Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include providing clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. Job expectations include focusing on more complex processes.
Line of Business Job Description
Online Account Opening Specialists are critical to the development and growth of the business through the onboarding of new digital accounts. They drive exceptional client care at the inception of the client relationship.
Responsibilities:
- Review and remediation of account applications that are submitted online via MerillEdge.com
- Review client information for completeness and client verification via the firms policies and procedures
- Follow up with clients, gathering additional information, and setting expectations to fulfill the request
- Deliver high quality customer service, while demonstrating strong client focus, product knowledge
- Keen attention to detail and problem resolution
- Provide internal and external clients with accurate information by keeping abreast of procedures
- Ability to provide complete and concise explanations to inquiries made from all levels of personnel.
- Processes transactions according to established procedures and prescribed processes required
- Demonstrates operational discipline while handling complex and diverse operational functions
- Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
- Assists with phone calls, email boxes, and processing queues
Required Skills:
- Demonstrated ability to consistently meet or exceed established performance, productivity, quality, and service-level scorecard metrics in a fast-paced, metrics-driven environment.
- Proven ability to balance client needs, quality standards, and business objectives
- Ability to multi-task and independently prioritize his/her workload
- Ability to deliver high quality partner support, stressing partner/client needs, problem resolution, and service/product knowledge, contact center call management
- A cooperative and professional work attitude
- Capability to efficiently deliver under stress and high volume
- Strong organizational skills, time management and quality/production metric goals
- Interpret Relevant Policies, Procedures, Laws, Rules, and Regulations as applicable to cases
- Strong analytical thinking, negotiation and problem-solving skills
- Critical thinking, Innovative thinking
- Ability to foster collaborative relationships within and across business units
- Attention to detail
- Personal end-to-end ownership of task resolution
- Excellent verbal, written and active listening, customer and client focus
- Application of sound judgment and enterprise-wide mindset in making decisions
- Understanding and demonstration of cultural awareness, integrity and ability to work as part of team
Desired Skills:
- Some Customer Service and/or call center experience preferred
- Knowledge of Merrill systems, products and applications preferred
Skills:
- Account Management
- Adaptability
- Customer and Client Focus
- Data Collection and Entry
- Process Effectiveness
- Active Listening
- Continuous Improvement
- Customer Service Management
- Data Quality Management
- Result Orientation
- Attention to Detail
- Business Operations Management
- Business Process Analysis
- Critical Thinking
- Process Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)Pay and benefits informationPay range$25.06 - $30.13 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Skills Required
- High school diploma, GED, secondary school education, or equivalent
- Ability to meet or exceed performance, productivity, quality, and service-level metrics in a fast-paced environment
- Ability to balance client needs, quality standards, and business objectives
- Ability to multitask and independently prioritize workload
- Ability to provide partner and client support, resolve problems, and demonstrate service and product knowledge
- Strong organizational skills, time management, and attention to detail
- Ability to interpret relevant policies, procedures, laws, rules, and regulations
- Strong analytical thinking, negotiation, critical thinking, and problem-solving skills
- Excellent verbal, written, active listening, customer service, and client-focus skills
- Ability to work collaboratively with integrity, cultural awareness, and sound judgment
- Customer service or call center experience
- Knowledge of Merrill systems, products, and applications
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, vision, virtual care via Teladoc, wellness programs, and specialized support for cancer and menopause. Wellness credits and an always‑on EAP with in‑person sessions add to the depth of care.
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Parental & Family Support — New parents can access up to 26 weeks of leave, including 16 weeks fully paid for eligible teammates, alongside back‑up child and adult care. Family‑building resources and reimbursements (e.g., fertility, adoption, surrogacy) and a dedicated Life Event Services team extend support across life stages.
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Equity Value & Accessibility — Broad‑based equity through the Sharing Success program, including $1B in stock to nearly all non‑executive employees in January 2026, is intended to foster an ownership mindset. Stock awards (including RSUs) are a recurring component that aligns employees’ interests with shareholders.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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