ABOUT INNER AI
We're a startup on a mission of re-imagining how work gets done. We're designing the AI-Native workspace for a new era of human-machine collaboration.
We've taken the first step to solve these issues with our initial product version, which includes features like over 20 step-by-step content templates, tools to enhance readability and improve writing, avatar generation, synthetic image generation, large language model chat in an enterprise-safe manner, and semantic search across company data.
We are backed by top LATAM early-stage investors such as Canary, and our platform is already utilized in daily routines by leading teams across 10+ countries, including Bayer, MercadoLibre, and Embraer.
WHY INNER AI
Our team is growing fast, which means everyone plays a critical role in shaping our direction. You'll have the autonomy to take ownership, face new challenges, and make your mark. And as Inner AI grows, so will you.
Our culture values speed - we deploy to production every day and iterate quickly. We are obsessed with our product , and we build technology that speaks for itself, even when compared to heavily-funded products. And we always strive to be the first to reach our users.
We strive to hire the most intelligent people and let them do their best work without distractions. We offer competitive salary, GymPass, and other perks.
ABOUT THE ROLE
We are looking for an Onboarding Representative to ensure our clients are achieving the desired results when using our product. This is an in-person role, requiring you to be present at our office in Jardins, São Paulo.
We are a rapidly growing B2C AI virtual assistant company. Our focus is on increasing Annual Recurring Revenue (ARR), reducing churn, and improving unit economics.
We are seeking a dynamic and results-oriented profile to join our team. This role is crucial to ensure that new clients fully understand and leverage the value of our AI-based product, ultimately leading to increased customer satisfaction, retention, and revenue growth.
Main Responsibilities
1.Customer Onboarding
Conduct personalized onboarding sessions for new paying clients
Conduct daily webinar sessions with the goal of sales and upselling
Clearly explain the product's features, benefits, and use cases
Provide practical guidance on how to maximize product value
Promptly respond to customer questions and concerns
2.Value Proposition Communication
Develop and refine strategies to effectively communicate our product's value proposition
Create educational materials tailored to clients new to AI technology
Conduct webinars and group training sessions daily to demonstrate product capabilities
3.Upselling and Conversion
Identify upselling opportunities during onboarding and follow-up interactions
Conduct individual product demonstrations to showcase advanced features
Convert clients from monthly to annual plans
Develop and implement strategies to increase Customer Lifetime Value (LTV)
4.Customer Success Monitoring
Monitor customer engagement and product usage patterns
Identify at-risk customers and implement retention strategies
Collect and analyze customer feedback to improve the onboarding process
5.Collaboration with Other Teams
Work closely with the sales team to ensure a smooth transition for new clients
Provide insights to the product team about customer needs and pain points
Collaborate with the marketing team to develop targeted onboarding materials
Qualifications
Bachelor's degree in Business Administration, Marketing, or related field
2+ years of experience in customer success, account management, or similar roles
Proactivity in identifying process improvements and implementing innovative solutions
Excellent communication and presentation skills
Fluency in Portuguese and English
Ability to explain complex technical concepts simply
Results-oriented with a proven track record of meeting or exceeding goals
Differentials
Previous experience in customer onboarding or webinars in tech companies or startups
Knowledge of CRM tools and customer management platforms
Skill in data analysis to interpret engagement and retention metrics
Experience in creating educational content, such as video tutorials or user guides
Certifications in customer service or account management
Experience working in agile and collaborative environments
Understanding of SaaS and AI technologies
Skills Required
- Bachelor's degree in Business Administration, Marketing, or related field
- 2+ years of experience in customer success, account management, or similar roles
- Proactivity in identifying process improvements and implementing solutions
- Excellent communication and presentation skills
- Fluency in Portuguese and English
- Ability to explain complex technical concepts simply
- Results-oriented with a proven track record of meeting or exceeding goals
- In-person presence at office in Jardins, Sao Paulo
- Previous experience in customer onboarding or webinars in tech companies or startups
- Knowledge of CRM tools and customer management platforms
- Skill in data analysis to interpret engagement and retention metrics
- Experience creating educational content (video tutorials, user guides)
- Certifications in customer service or account management
- Experience working in agile and collaborative environments
- Understanding of SaaS and AI technologies
What We Do
Inner AI is a Brazil-based AI-native productivity platform that provides an integrated workspace to organize thoughts, enhance creativity, and automate business operations. It integrates over 50 leading AI models into a single interface and has launched Squad.com, a platform for deploying autonomous, collaborative AI agents that operate across various business functions for enterprise clients.
