Onboarding Specialist

WHO ARE WE? 

Our vision is to transform human behaviour into actionable intelligence.

SQREEM is a leading Cognitive AI company specializing in delivering Behavioral Intelligence, a transformative approach to understanding, mapping, and predicting human behavior.

Using our proprietary Cognitive AI model, we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviors, we transform vast, complex datasets into actionable intelligence that businesses rely on to make smarter, more precise decisions.

Our innovative technology powers ONE, our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision-making, empowering businesses to unlock meaningful engagement at scale.

The result is the world’s largest library of privacy-first, non-PII, GDPR-compliant intent and demographic signals, including ID-free cohorts that meet the highest global privacy and security standards, such as HIPAA, COPPA, GDPR, and ISO-27001.

To reach an under 18 audience, our platform, TotallyAwesome, is a contextual-first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi-channel solutions reach over 600 million monthly users in APAC across apps, sites, YouTube, gaming, and influencers.

WHAT WILL YOU BE DOING?

The Onboarding Specialist is responsible for delivering a structured, repeatable, and high-impact onboarding experience that enables customers to quickly understand, activate, and gain value from the SQREEM platform.

This role ensures that every customer moves from first login → first insight → first campaign as quickly and effectively as possible.

How will YOU contribute to the Team? 

1. Execute High-Impact Customer Onboarding

Lead customers through a structured onboarding process:

• Platform walkthrough and training
• Persona and audience creation
• Campaign setup and PMP activation

Ensure every customer reaches time-to-value quickly.

2. Operationalize the Two-Phase Onboarding Model

Deliver onboarding in two key phases:

Phase 1: Intelligence

• Train users on audience discovery and persona building
• Ensure customers understand insights and outputs

Phase 2: Activation

• Guide users through campaign setup and PMP deal creation
• Ensure successful activation within their DSP

3. Standardize and Scale Onboarding Workflows

Build repeatable processes including:

• Onboarding playbooks
• Training decks and walkthroughs
• Recorded tutorials and resources

The goal is to make onboarding consistent, scalable, and efficient.

4. Reduce Time to First Campaign

Own the metric of:

• Time from onboarding start → first live campaign

Identify friction points and continuously improve the onboarding experience.

5. Collaborate with Customer Success

Ensure smooth transition from onboarding → ongoing success by:

• Documenting account setup and goals
• Highlighting risks or opportunities
• Aligning on next steps for growth

Success Metrics

• Time to first campaign activation
• Onboarding completion rates
• Customer satisfaction during onboarding
• Early-stage retention (first 60–90 days)
• Reduction in onboarding-related support requests

WHO ARE WE LOOKING FOR? 

• 2–5 years in onboarding, implementation, or programmatic media
• Strong understanding of media workflows (DSPs, PMPs, targeting)
• Excellent communicator and trainer
• Highly organized and process-driven
• Comfortable working in fast-paced, high-growth environments

WHY THIS ROLE MATTERS

Onboarding is where perception becomes reality. A strong onboarding experience ensures customers don’t just understand SQREEM—they activate it, trust it, and scale with it.

OUR ETIQUETTE 

We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, we live by the following values: 

• Innovation & Agility
• Teamwork & Collaboration
• Data Integrity & Ethics
• Results driven performance
• Human by design

Our people are at the heart of what we do and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day, and we have a strong track record in developing great people.

We are proud to be an equal opportunity workplace. We review job applications without regard to their race, color, religion, gender identity, national origin, citizenship, age, and marital status.

PERSONAL ATTRIBUTES

• You are self-starter, independent, and problem-solving. You consider yourself a high-performance personality
• Understand what it means to deliver excellence.
• Good sense of humor and ability to stay calm under pressure.
• Well-organised with excellent communication and time management skills.

WHAT CAN WE OFFER YOU 

• Social work environment 
• Flexible working arrangements 
• Mentorship programs 
• Remote working support across multiple markets  
• We are a team of passionate experts. We are not just leading this industry; we are defining it.

Please send us your resume in English to [email protected]