Onboarding Specialist - Egypt

About Taager
Taager is the first B2B startup specialized in supporting social sellers. We are democratizing the social e-commerce space by enabling entrepreneurs — whether beginners or experienced ones, to sell online without capital, inventory, or operational experience. We handle product selection, storage, logistics, payment collection, and customer service on behalf of our merchants.

Launched in 2019 with a team of just 8 people, we’ve grown to over 350 employees across Egypt, Saudi Arabia, the UAE, and more recently Morocco. Today, we serve over 34,000 social commerce sellers, offering access to more than 2,500 high-potential products.

Our teams are driven by our mission and deeply motivated to provide the best experience for our sellers. With a commitment to quality and operational excellence, we’re transforming the social commerce landscape in the MENA region.

Our Mission
To empower anyone to start and grow their own e-commerce business.

Our Vision
We envision a world where anyone can sell online, earn a living, and even build wealth — all within a simple, low-risk environment. A world where the magic of technology is made accessible to the most talented merchants.

Why Join Taager?

• Work in an international environment with team members from over 10 nationalities.
• Attractive compensation plan based on performance and scalability.
• Strong focus on continuous learning, development, and internal promotions.
• Join a team of ambitious, kind, and talented individuals.
  

Role Summary:

We are seeking a highly organized, empathetic, and results-driven Onboarding Specialist to join our Account Management team. You will be the first dedicated point of contact for our new sellers, guiding them through a seamless and efficient onboarding journey. Your mission is to accelerate time-to-value, build strong foundational relationships, and set sellers up for long-term success on the Taager platform. Success in this role directly impacts seller retention, satisfaction, and initial growth.

What will you do:

• End-to-End Onboarding Execution:
  • Own the onboarding process for a portfolio of new sellers from sign-up to "first successful sale" and handover to their long-term Account Manager.
  • Conduct personalized kick-off calls and training sessions to welcome sellers, set expectations, and explain Taager’s ecosystem, tools, and processes.
  • Guide sellers through platform setup, catalog integration, and initial inventory listing.
• Seller Education & Enablement:
  • Develop and deliver clear training on using Taager’s seller dashboard, understanding analytics, and navigating operational workflows (e.g., order fulfillment, returns).
  • Create and curate helpful resources, checklists, and tutorial videos to support self-service learning.
• Relationship Building & Communication:
  • Proactively communicate with new sellers via email, chat, and video calls, providing a white-glove experience.
  • Build trust and rapport, acting as a knowledgeable advisor to address questions and overcome initial hurdles.
• Process Optimization & Insights:
  • Track and report on key onboarding metrics (e.g., time to first sale, activation rate, initial NPS).
  • Identify bottlenecks in the onboarding funnel and collaborate with Product, Sales, and Account Management teams to streamline and improve the process.
  • Serve as the "voice of the new seller," providing feedback to internal teams to enhance platform usability and support materials.
• Handover to Account Management:
  • Ensure a smooth, warm handoff to the seller’s dedicated Account Manager, providing comprehensive notes on the seller’s business, potential, and any specific needs.

What will make you successful:

• • 2-4 years of experience in onboarding, customer success, account management, or training, preferably in a B2B SaaS, e-commerce, or marketplace environment.
  • Proven track record of managing multiple clients/projects simultaneously with a high attention to detail.
  • Exceptional Communication: Fluent in Arabic and English (written and spoken). Ability to explain complex processes simply and with patience.
  • Empathy & Service Orientation: A natural helper who enjoys teaching and empowering others.
  • Organizational Prowess: Excellent project and time management skills. You thrive on creating order and ensuring nothing falls through the cracks.
  • Problem-Solving: Ability to troubleshoot issues independently and collaborate with technical teams when needed.
  • Tech-Savvy: Quick to learn new software platforms. Experience with CRM systems (e.g., Salesforce, HubSpot), project management tools, and e-commerce platforms is a plus.
  • Data-Driven: Comfortable using data to guide decisions and measure success.