Onboarding Manager

Posted 2 Days Ago
Be an Early Applicant
2 Locations
In-Office or Remote
Junior
Payments • Financial Services
The Role
Manage end-to-end onboarding for merchants, business and individual accounts, and crypto clients. Coordinate KYC/KYB documentation, agreements, due diligence, risk assessments, technical account setup, and first-line approvals. Serve as the primary client contact, collaborate with Risk and AML teams, maintain client relationships, and identify process improvements. The role requires strong organization, communication, analytical skills, and knowledge of financial services or crypto environments.
Summary Generated by Built In

About Unlimit

Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.

Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.

Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.

What You Will Be Doing:
  • Managing the onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures
  • Preparing, reviewing, and coordinating agreements and onboarding documentation
  • Acting as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress
  • Gaining a deep understanding of clients’ business models, including crypto-related use cases, and applying strong product and technical knowledge
  • Building and maintaining professional, long-term relationships to ensure an excellent client experience
  • Managing the end-to-end merchant and account registration process with internal teams and external contractors
  • Working closely with Risk and AML teams to ensure all client profiles meet regulatory and internal compliance standardsProviding first-line approvals as part of the company’s first line of defense
  • Conducting due diligence (DD) checks and assessing business, operational, and compliance risksSupporting or performing technical setup, including terminal and account configuration where applicableIdentifying onboarding inefficiencies and proactively suggesting process improvements
 
About you:
  • University degree or equivalent in Economics, Business Administration, Finance, or a related fieldAt least 1 year of experience in onboarding, account management, or customer support, preferably within payments, acquiring, banking, financial services, or crypto-related industries
  • Strong interpersonal and communication skills, with the ability to collaborate across teams and management levels
  • Ability to work independently with excellent organizational and time-management skillsHigh attention to detail and strong analytical thinking
  • Ability to understand complex structures and see the broader business and risk picture
  • Flexible and adaptable mindset in a fast-paced, evolving environment
  • Technical knowledge or experience is considered an advantage
  • Knowledge of crypto, blockchain-based products, or virtual asset services is a strong plus
  • English proficiency at B2 level or higher is required

Join Unlimit Team now!
 
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Skills Required

  • University degree or equivalent in Economics, Business Administration, Finance, or a related field
  • At least 1 year of experience in onboarding, account management, or customer support
  • Experience in payments, acquiring, banking, financial services, or crypto-related industries
  • Strong interpersonal and communication skills
  • Ability to collaborate across teams and management levels
  • Ability to work independently
  • Excellent organizational and time-management skills
  • High attention to detail and strong analytical thinking
  • Ability to understand complex structures and assess broader business and risk considerations
  • Flexible and adaptable mindset in a fast-paced environment
  • Technical knowledge or experience
  • Knowledge of crypto, blockchain-based products, or virtual asset services
  • English proficiency at B2 level or higher
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The Company
HQ: London
436 Employees
Year Founded: 2009

What We Do

From London to Singapore and from San Francisco to São Paulo, we help businesses enter new markets, explore new industries, and reach new milestones. We are driven by a deep-seated determination to be the best possible partner for our customers – giving you the support you need to capitalize on a world that’s changing at breakneck speed. Our mission is to provide innovators with a convenient and simple financial interface that enables payments to flow freely and invisibly across borders. We offer a wide range of services, including payment gateway, card acquiring, business accounts, card issuing, alternative payment methods, and more. That’s the reason why we are called Unlimit: we provide unlimited growth opportunities for our customers, freeing them from the payment constraints. Unlimit - Borderless Payments

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