Bring your expertise to translate operational pain points into scalable digital solutions that boost efficiency, control discipline, and user experience.
As a Onboarding Associate in Client Onboarding and Service, you translate business challenges into reusable automation, reporting, and data-mapping solutions. You partner with onboarding, product, transformation, and technology stakeholders to deliver controlled, well-documented improvements that strengthen governance and data quality. You help drive measurable operational efficiency and improved decision-making through dashboards, analytics, and responsible use of AI-enabled tools.
Job Responsibilities:
- Translate business pain points into scalable automation and workflow solutions that reduce cycle time and manual effort
- Collaborate with onboarding, product, transformation, and technology partners to prioritize and deliver improvements
- Design dashboards and scorecards that monitor capacity, quality, controls, and client experience
- Document end-to-end processes and data flows, identifying dependencies, bottlenecks, and remediation actions
- Integrate data quality checks, exception handling, and audit-ready evidence into delivered solutions
- Execute testing plans, implementation activities, and controlled rollouts to support reliable adoption
- Investigate operational issues through root-cause analysis and implement preventive controls
- Maintain reusable automation assets, reporting, and process documentation through continuous improvement
Required qualifications, skills, and capabilities:
- Demonstrate 2+ years of experience in data operations, automation, analytics, process transformation, or software development
- Apply at least two tools such as Power BI, Tableau, Qlik, Alteryx, Power Automate, Power Apps, SQL, Python, or advanced Excel
- Interpret structured and semi-structured data, including data mapping, transformation logic, and reporting principles
- Convert current-state process pain points into clear requirements and practical solution designs
- Communicate technical concepts to non-technical stakeholders through clear writing and presentations
- Follow governance, access management, data privacy, and operational risk controls across the solution lifecycle
- Produce controlled documentation and evidence that supports testing discipline and audit readiness
Preferred qualifications, skills, and capabilities:
- Hold a bachelor’s degree or equivalent practical experience in technology, data, operations, analytics, engineering, or business transformation
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
- Practice Agile delivery methods, including backlog management, user story creation, and iterative testing
- Earn certification or formal training in automation, data visualization, Agile delivery, project management, business analysis, or development tools
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 2+ years of experience in data operations, automation, analytics, process transformation, or software development
- Experience using at least two of Power BI, Tableau, Qlik, Alteryx, Power Automate, Power Apps, SQL, Python, or advanced Excel
- Ability to interpret structured and semi-structured data, including data mapping, transformation logic, and reporting principles
- Ability to convert current-state process pain points into clear requirements and practical solution designs
- Ability to communicate technical concepts to non-technical stakeholders through clear writing and presentations
- Knowledge of governance, access management, data privacy, and operational risk controls
- Ability to produce controlled documentation and evidence supporting testing discipline and audit readiness
- Bachelor's degree or equivalent practical experience in technology, data, operations, analytics, engineering, or business transformation
- Developing experience with AI-powered analytics, workflow automation, or intelligent process tools
- Experience with Agile delivery methods, including backlog management, user story creation, and iterative testing
- Certification or formal training in automation, data visualization, Agile delivery, project management, business analysis, or development tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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