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The Role
Coordinate onboarding, orientation, and ongoing staff training for health center teams. Manage LMS administration, training logistics, records, compliance tracking, reports/dashboards, and cross-departmental communications while supporting HR and EOC initiatives and process improvements.
Summary Generated by Built In
Planned Parenthood of Southern New England
Care. No Matter What.
We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.
In support of Planned Parenthood of Southern New England’s mission, the Onboarding and Training Coordinator provides essential administrative coordination and operational support for the EOC Department. This role is primarily focused on supporting the Health Center Staff Training Team while also developing and maintaining efficient systems and processes that strengthen department operations related to their role. This individual:
- Serves as a primary coordinator for Health Center Staff Training programs, including onboarding, orientation, ongoing required training, and professional development.
- Recommends and supports process improvements to enhance efficiency in department operations, new staff onboarding process, training administration, and data management systems.
- Collaborates with EOC teams to implement and monitor agency-wide goals, strategies, and objectives.
- Supports HR throughout the new hire onboarding process and new employee Introductory Period by communicating with new employees, gathering required documentation, scheduling and assigning required training, communicating with trainers, coordinating onboarding activities, and managing related logistical details.
- Manages end-to-end training logistics for all EOC teams, including scheduling, registration, communications, materials, necessary travel arrangements, and on-site/virtual event coordination (e.g., Zoom, Teams, and other platforms).
- Acts as a point of contact for IDI implementation and supports related coordination and communication efforts.
- Supports the scheduling and coordination of language fluency assessments and coordinates Medical Interpreter Training.
- Supports administration of the Learning Management System (LMS), including tracking completion, maintaining training records, monitoring compliance requirements, and communicating expectations to staff and managers.
- Maintains training documentation, rosters, and records in accordance with agency standards and compliance requirements.
- Develops and disseminates reports and dashboards related to training participation, completion, and compliance metrics.
- Provides administrative and project support for EOC initiatives, HR projects, conferences, staff development events, and other departmental priorities including document preparation, data management, correspondence, and presentation development (e.g., PowerPoint, reports)..
- Participates in relevant cross-departmental meetings to maintain awareness of interdepartmental initiatives, track EOC involvement, and ensure effective integration of responsibilities into broader organizational projects and workflows.
- Supports EOC communications across PPSNE, including updates and content for EOC Blueprint sites, conducts research to inform department initiatives.
- Coordinates with internal stakeholders and administrative support staff across PPSNE to manage priorities, requests, and timelines effectively.
- Identifies issues, anticipates needs, and independently resolves routine challenges while escalating complex matters appropriately.
Key Requirements
- Ability to embody and promote PPSNE’s mission, vision, and values while fostering a positive, collaborative, and inclusive work environment.
- Strong administrative, organizational, and customer service skills, including document management, records tracking, and professional communications.
- Ability to build positive working relationships, maintain confidentiality, manage competing priorities, exercise sound judgment, and consistently demonstrate exceptional attention to detail.
- Skilled technical proficiency and digital adaptability, including advanced use of Microsoft Office and Microsoft 365 applications, experience with LMS and survey platforms, and the ability to quickly learn and effectively leverage new technologies and systems.
- Experience coordinating training programs, scheduling, onboarding activities, or workforce development initiatives strongly preferred.
- Contributes to cross-functional projects by coordinating EOC involvement, tracking action items, and supporting timely completion of assigned tasks and deliverables.
- Anticipates situational needs, exercises sound judgment, and proactively identifies solutions to support effective problem-solving and decision-making.
- Comfortable with a high degree of autonomy while collaborating effectively across teams and aligning work with organizational priorities.
- Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference.
- Interested in and committed to health equity. Has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities.
- Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions.
- Bachelor’s degree preferred; but not required.
- Experience with training and/or compliance coordination in a healthcare or medical setting is preferred but not required.
Personal Attributes
- Collaborative relationship builder
- Proactive and solution oriented
- Adaptable and accessible
- Self-directed and resourceful
- Strong commitment to inclusive practices
- Customer-focused approach
- Systems thinker
- Detail-oriented with strong situational awareness
The Payoff
- Work collaboratively with a passionate team to serve our colleagues and communities.
- Take a stand on key internal issues that matter to you.
- Move the needle on equity and inclusion within a leading Planned Parenthood affiliate.
- Interesting work in a dynamic environment with a team who is dedicated to the mission.
PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.
PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.
Skills Required
- Ability to embody and promote organizational mission, vision, and values
- Strong administrative, organizational, and customer service skills including document management and records tracking
- Maintains confidentiality, manages competing priorities, exercises sound judgment, and attention to detail
- Advanced use of Microsoft Office and Microsoft 365 applications
- Experience with Learning Management Systems (LMS) and survey platforms; LMS administration and compliance tracking
- Experience coordinating training programs, scheduling, onboarding activities, or workforce development initiatives
- Ability to independently resolve routine challenges, anticipate needs, and work autonomously across teams
- Authentic relationship building and demonstrated ability to work effectively across differences
- Interest in health equity and self-awareness related to belonging and equity
- Bachelor's degree
- Experience with training and/or compliance coordination in a healthcare or medical setting
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The Company
What We Do
Planned Parenthood of Southern New England is a nonprofit organization dedicated to advancing sexual and reproductive health and rights. Since 1923, it has provided high-quality, affordable, and comprehensive reproductive health care across Connecticut and Rhode Island, offering services such as preventive care, gender-affirming care, birth control, and STI testing through its network of health centers.
