Omnichannel Strategy & Transformation Manager

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.

Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Role description:

We are seeking an Omnichannel Strategy & Transformation Manager to lead and drive successful design and implementation of large scale programmes within our Strategic Clients, as well as help shaping and developing our services and offering in that space. It is an exciting, fast paced and high visibility role, working closely with the Sales (Account Directors), Delivery (Delivery Directors), Products and Solution Teams and the wider Senior Leadership Team to ensure ultimate success, adoption and Client Satisfaction.

As we evolve and adapt to be a leader in Omnichannel Transformation at scale, this role will be instrumental in guiding and managing large projects from initiation to successful implementation.

Responsibilities:

• Work with the Head of Omnichannel to develop and enhance our offering in Omnichannel Strategy and Transformation, aligned to the company vision and core domains of expertise.
• Act as an internal champion, coach and expert to educate our key stakeholders on these offerings (Sales, Omnichannel, wider Customer facing Teams, Delivery)
• Network with cross-functional teams through the entire project life cycle, ensuring demand and interest in Omnichannel Strategy & Transformation
• Support Sales in pitching, development proposal and converting into Sales
• Be accountable for shaping approaches for projects, assembling teams for delivery and leading the implementation
• Ensure all delivery streams are working together effectively, outputs are synchronised where necessary and internal and external dependencies are mapped and managed
• Ensure good project planning, resource allocation, risk management, and status reporting.
• Escalate issues as necessary within the project organisation structure
• Establish and monitor key performance indicators (KPIs) to measure the success of the programme implementation and adoption.
• Effectively communicate programme goals, progress, and outcomes to all stakeholders and governance structure
• Ensure ‘compliance’ with standards, existing framework and governance for the programme.
• Foster successful adoption through key consideration of change management and collaborate with the Change Management & Training team for inclusion of relevant initiatives to support the adoption of the solutions.
• Work closely with the product team to ensure alignment of our solutions with our needs for Omnichannel Strategy & Transformation and to feedback any enhancement needed and new requirements.

Requirements:

• Proven experience in managing large-scale Omnichannel Strategy & Transformation projects.
• Experience of Global to Local deployments.
• Breadth and depth of Omnichannel experience (brand planning, communication and messaging, Multichannel planning, Customer Engagement Planning, Campaign Execution, Reporting and Analytics).
• Experience of at least affinity with enabling technologies for deployment of Campaign and Content at scale including CRM, Marketing Automation, CMS, Content Authoring platforms.
• Experience in Modular approaches to deploying Campaign and Content.
• Strong leadership skills and the ability to motivate team members.
• Commercial acumen and experience highly preferable.
• Strong change management skills to drive successful outcomes.
• Excellent communication, negotiation and conflict resolution skills.
• Able to oversee and lead through Delivery Directors and Managers and ensure adherence to strict timelines on time, budget and expectations/success measures. 
• Capability of working under pressure and to tight deadlines.
• Excellent communication and interpersonal skills to foster strong relationships and engage effectively with stakeholders across the organization, including senior leadership and cross-functional teams. 
• Exceptional organisational skills and attention to detail.
• Self-starter with a bias for action, ability to bring structure to ambiguity and build trust based relationships across the organization.
• Comfortable working within an ever-changing environment in a rapidly growing company.
• Fluency into English, both verbal and oral.

What we provide:

We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:

Competitive Compensation: Regular performance-based salary and career development reviews.

Experienced Team: Join a passionate, experienced team in a friendly atmosphere.

Career Growth: Opportunities for professional and career advancement.

Paid Time Off: 18 business days per year (20 business days after 2 years of service).

Sick Leave:

Non-documented: 4 business days per year.

Documented: 20 business days per year.

Family Leave: 3 paid business days for marriage, childbirth, or bereavement.

Medical Insurance: Comprehensive coverage.

English Courses: Learning opportunities to improve your language skills.

Professional Development: Participation in forums and conferences.

Corporate Events: Regular team-building activities and events.

Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.