Omnichannel Project Manager
Location: North Sydney, NSW (Hybrid)
Business Unit: IQVIA Marketing Services ANZ
Deliver Healthcare Communications That Make an Impact
IQVIA Marketing Services ANZ is looking for a highly organised and detail-oriented Omnichannel Project Manager to coordinate and deliver healthcare marketing and communication projects across Australia and New Zealand.
Working closely with the Omnichannel Solutions Manager, operational delivery teams, external vendors and other internal IQVIA teams, you will manage the successful execution of client projects, CES fulfilment services and internal initiatives across multiple communication channels, ensuring work is delivered accurately, on time and to the highest standard.
This is an excellent opportunity for someone from a healthcare communications, healthcare agency, pharmaceutical services, media, project management or client services background who enjoys managing multiple projects and delivering exceptional outcomes.
What You'll Do
- Support fulfilment and distribution services delivered by Marketing Services on behalf of CES and other internal IQVIA stakeholders.
- Manage multiple client and internal projects across a variety of communication channels.
- Develop project plans, timelines and delivery schedules.
- Coordinate project activities from initial brief through to execution and reporting.
- Act as a key point of contact for clients, internal stakeholders and vendors.
- Translate project requirements into clear, actionable briefs.
- Coordinate activities across operational, data, technology, development and creative teams.
- Monitor project milestones and manage risks to ensure successful delivery.
- Support campaign setup, quality assurance, deployment and reporting activities.
- Drive high levels of responsiveness, customer service and stakeholder satisfaction.
About You
You will bring:
- Experience in project management, campaign management, account coordination or client services.
- Strong organisational and time management skills.
- Exceptional attention to detail.
- Excellent communication and stakeholder management capabilities.
- The ability to manage multiple projects and deadlines simultaneously.
- Strong problem-solving and prioritisation skills.
- A proactive, solutions-focused approach.
- Strong Microsoft Excel and data management skills.
Desirable Experience
Experience in several of the following areas will be highly regarded:
- Omnichannel campaign delivery and coordination.
- Email marketing campaigns.
- HTML email or eDetailer projects.
- Healthcare communications or pharmaceutical marketing.
- Media campaign coordination and booking processes.
- Digital advertising and programmatic campaign execution.
- Website development or digital project coordination.
- Social media campaign management.
- Data management, customer lists and audience segmentation.
- Healthcare agency, media, publishing or pharmaceutical services environments.
Why IQVIA?
At IQVIA, you'll have the opportunity to:
- Work with leading Pharmaceutical, MedTech and Consumer Health organisations.
- Join a growing business within the world's leading healthcare data, technology and services company.
- Work across a diverse range of communication channels and marketing solutions.
- Develop advanced project management and operational delivery capabilities.
- Collaborate with experienced healthcare marketing professionals.
- Build a long-term career within a growing and evolving business.
If you're passionate about delivering high-quality projects, building strong stakeholder relationships and ensuring every detail is executed perfectly, we'd love to hear from you. Please apply with your resume. If you are successful you will receive an email to complete an online assessment. Candidates who pass this assessment will be contacted direct by the IQVIA Recruiter to discuss.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Skills Required
- Experience in project management, campaign management, account coordination, or client services
- Strong organisational and time management skills
- Exceptional attention to detail
- Excellent communication and stakeholder management capabilities
- Ability to manage multiple projects and deadlines simultaneously
- Strong problem-solving and prioritisation skills
- Proactive, solutions-focused approach
- Strong Microsoft Excel and data management skills
- Omnichannel campaign delivery and coordination experience
- Email marketing campaign experience
- HTML email or eDetailer project experience
- Healthcare communications or pharmaceutical marketing experience
- Media campaign coordination and booking process experience
- Digital advertising and programmatic campaign execution experience
- Website development or digital project coordination experience
- Social media campaign management experience
- Data management, customer list, and audience segmentation experience
- Experience in healthcare agency, media, publishing, or pharmaceutical services environments
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
