As a Senior Product Associate in Omnichannel Solutions, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
- Coordinate new certification and recertification requests from intake through completion.
- Review applications and supporting documents for completeness, accuracy, and adherence to requirements.
- Track certification status, expirations, renewals, and continuing education (if applicable) in internal systems.
- Maintain organized audit-ready records, including approvals, evidence, and correspondence.
- Serve as a point of contact for certification-related questions and issue resolution.
- Prepare periodic reporting on certification inventory, renewals due, and exceptions/risks.
- Support internal/external audits by retrieving evidence and explaining certification workflows.
- Identify process improvement opportunities (templates, checklists, automation, controls) to reduce cycle time and errors.
- Bachelor’s degree or equivalent relevant experience.
- 5+ years of experience in compliance, credentialing/certification administration, operations, or an analyst role.
- Strong attention to detail and ability to follow documented procedures.
- Experience using LLMs, automation, and AI-driven implementations to streamline certification workflows (e.g., evidence collection, status tracking, documentation validation, and reporting).
- Strong interpersonal, written, and verbal communication skills.
- Experience working with certification bodies, accreditation programs, or regulated environments.
- Familiarity with audit practices, documentation standards, and basic risk/control concepts.
- Document review and validation
- Process coordination and stakeholder management
- Reporting and metrics tracking
- Time management and deadline discipline
- Problem solving and continuous improvement
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree or equivalent relevant experience
- 5+ years of experience in compliance, credentialing/certification administration, operations, or analyst roles
- Strong attention to detail and ability to follow documented procedures
- Experience using LLMs, automation, and AI-driven implementations to streamline workflows
- Strong interpersonal, written, and verbal communication skills
- Experience working with certification bodies, accreditation programs, or regulated environments
- Familiarity with audit practices, documentation standards, and basic risk/control concepts
- Document review and validation experience
- Process coordination and stakeholder management
- Reporting and metrics tracking experience
- Time management and deadline discipline
- Problem solving and continuous improvement mindset
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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