Omni Specialist, Account Management

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

The Critical Task you will Perform

• You will report to Omni Manager Bali
• Developing strategies for retention and upsell Grab products
• Foster relationships with merchants through listening and regular communication to address their needs and feedback.
• Design impactful campaigns that are relevant with the current trend and market.
• Ensure partner growth and analyze ROI and Indicators to boost business and cultivate customer loyalty.
• Maintain service and quality standards through collaboration with partners and our teams, while also supporting team development for performance.

What Essential Skill you will Need

• At least 3 years of experience in sales, business development, or account management, with an ability to manage partnerships and increase revenue.
• Manage multiple responsibilities and flourish in an environment.
• Proficiency in English would be advantageous.
• A genuine interest in the F&B industry, along with comfort in using a laptop and internet.
• Encouraging collaboration and inclusivity.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.