Vanguard Workplace Analytics is seeking an OmniChannel Program Manager to lead how analytics demand is owned, prioritized, and delivered across Participant Financial Services (PFS). This role focuses on creating clarity for cross-analytics asks, improving transparency into prioritization and capacity, as PFS continues to expand its omni‑channel engagement efforts.
This is a senior individual ‑contributor role requiring strong cross-functional‑ influence, stakeholder management and analytics leadership.
Key Responsibilities
Own intake, triage, and prioritization of analytics requests across PFS, with particular focus on cross-team and omni‑channel efforts.
Serve as the primary point of accountability for analytics asks spanning Marketing, Sales & Education, Client Communications, Client Experience and Enterprise partners.
Improve transparency into analytics prioritization, capacity constraints, and delivery timelines for business partners.
Act as a trusted partner to PFS teams, enabling early analytics engagement in campaign planning and experimentation.
Translate analytics constraints, dependencies, and tradeoffs into clear, business friendly‑ communication for stakeholders.
Proactively communicate major analytics initiatives, data engineering dependencies, or headwinds that may impact delivery timelines.
Identify opportunities to improve continuity, efficiency, and effectiveness of analytics enablement as business needs to evolve.
Enable leaders and crews to understand how their asks fit into the broader portfolio, rather than managing expectations case by case.
Required Qualifications
Demonstrated experience in product management and analytics enablement within a complex enterprise environment.
Strong understanding of analytics delivery lifecycles and data driven‑ decision making.
Proven ability to manage competing priorities across multiple stakeholder groups.
Strong communication and influencing skills, with the ability to translate data and analytics concepts into business outcomes.
Experience working closely with analytics, data engineering, and business teams.
Preferred Qualifications
Experience in financial services or other regulated industries.
Familiarity with omni‑channel marketing, campaign analytics, or experimentation frameworks.
Experience defining or evolving analytics or data operating models.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Demonstrated experience in product management and analytics enablement
- Strong understanding of analytics delivery lifecycles and data-driven decision making
- Proven ability to manage competing priorities across multiple stakeholder groups
- Strong communication and influencing skills
- Experience working closely with analytics, data engineering, and business teams
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
