This is a high-skill product support role focused on assisting office and operational users. You will become an expert in the product and help users resolve functional issues (not technical troubleshooting).
Key Responsibilities
Support front-office and back-office users.
Assist maintenance and building security personnel.
Resolve product usage issues and questions.
Escalate complex issues to US Support and Engineering teams.
Handle Spanish-language support calls routed from the US.
Document issues and resolutions accurately.
Requirements
Requirements
Business-level English (spoken and written).
Strong communication and problem-solving skills.
Ability to learn complex products thoroughly.
Customer support or product support experience preferred.
Comfortable working in a fast-paced support environment.
Benefits
Skills Required
- Business-level English (spoken and written)
- Strong communication and problem-solving skills
- Ability to learn complex products thoroughly
- Customer support or product support experience
- Comfortable working in a fast-paced support environment
What We Do
Helix Workforce is a nearshore staff augmentation company that provides full-time, Helix-employed professionals to businesses, handling employment, payroll, HR policies, compliance, and workforce continuity. They supply stable, long-term operational capacity for teams.
