Office Services Administrator II

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success.  Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.  Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia.  Emerson is the global leader of process systems and solutions.  R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability.  The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. 

Apperture Solutions is a technology independent, professional consulting, and implementation services firm.  Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services.  Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid Parental Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

General Description

This role is the steward of our Durham office and will provide a consistent presence, setting the tone for professionalism and a high level of engagement.  We are looking for somebody skilled, energetic, eager to learn, and take ownership of a variety of office services tasks to ensure the smooth operation of the Durham office. The successful candidate will maintain a professional appearance as they are a representative of the company and its executives at all times. This position partners with internal departments to accomplish business objectives, maintain and coordinate schedules, and anticipate and fulfill needs.  This role will be privy to confidential information and must develop and maintain a high level of trust with other departments.

Specific Responsibilities

• This person will ensure that our office is welcoming for visitors and comfortable for our Associates.
• Maintain a knowledge of the R.E. Mason and Apperture organizations and their operations.
• Serve as point of contact between customers, vendors, other Emerson representatives, and R.E. Mason Associates.
• Proficient in working efficiently in a fast-paced environment while juggling multiple tasks at a time.
• Manage incoming calls, greet and check in visitors, and prepare visitor badges and nametags if needed.
• Responsible for maintaining a tidy appearance of the interior office space, conference rooms, and kitchen area.
• Submit helpdesk tickets through the building management portal for any building maintenance issues.
• Organize or assist with group meetings, luncheons, and events.
• Engage, observe, and anticipate the needs of others before they arise.
• Book travel for employees as needed.
• Create PowerPoint presentations, Word documents, and Excel spreadsheets.
• Use company data to create mail merge, templates, graphs, and charts.
• Enter/Submit expense reports for office leadership
• Assist with data entry and Emerson resume compilations.
• Prepare and edit correspondence and other documents.
• Retrieve and distribute incoming mail and assist with any outgoing mail or packages.
• Responsible for managing, ordering, and restocking snacks, fruit, coffee, plates/utensils, office supplies, and other pantry items.

Required Competencies

• Strong interpersonal skills, excellent professional demeanor, and the ability to deliver outstanding customer service.
• Strong oral and written communication skills
• Excitement to cultivate strong relationships with colleagues, clients, and vendors; energized by working in a collaborative team environment but demonstrates ability to perform multiple tasks effectively with minimal supervision.
• Strong rational decision-making based on data, facts, and logical reasoning.
• Willingness to take initiative and rapidly resolve issues as they arise.
• Possess high quality standards, a commitment to completing the task within the deadline, and the ability to work under pressure.
• Ability to move equipment and furniture for room/event set-ups.
• Technical knowledge of office machines and equipment
• Exceptional time management to meet your responsibilities in a complex and largely autonomous work environment.
• Mastery of all MS Office products
• This is an onsite role requiring five days per week in the office.

Required Education and Experience

• Full-time availability. - IN OFFICE
• Strong work tenure: 3-5 years of experience
• Above average experience/knowledge of all MS Office products
• Experience exercising discretion and confidentiality with sensitive company information
• Experience in event and meeting planning

Physical Requirements

• Standing
• Walking
• Sitting
• Kneeling
• Reaching Overhead
• Climbing
• Pushing and Pulling
• Lifting - 20 pounds
• Using a Computer
• Using a Telephone
• Driving

RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.