JOIN OUR THRIVING TEAM AS A CUSTOMER SERVICE/ OFFICE MANAGER – UNLEASH THE POWER OF GREAT BENEFITS AND COMPETITIVE PAY!
Exciting news from Culligan of St. Louis! We are on the lookout for a dynamic individual to fill the pivotal role of Office Manager. Are you a seasoned Office Professional with a passion for fostering relationships, both internal and external? Do you believe in the power of leadership to elevate your team and organically enhance customer service? If you thrive on coaching your team to success and creating a vibrant, positive work environment, we want to hear from you!
Here's your chance to be part of something extraordinary!
As a Packard Culligan Office Manager, you'll lead a team of 15 Customer Service Representatives, serving as the linchpin for the dealership's success. Our Customer Service department is the heartbeat of our organization, ensuring our customers receive an unparalleled experience. Your role goes beyond traditional managerial responsibilities; you'll champion a supportive, team-oriented atmosphere where people love to work. Office Managers play a pivotal role in our dealership's triumph by ensuring customer satisfaction and retention, fostering a motivated and competent workforce, promoting open communication, and contributing to the achievement of company goals.
Why Culligan of Minnetonka?
We are a thriving dealership within the Packard Culligan franchise group, a family-owned and operated business for nearly 80 years, headquartered in Minnetonka, MN. Culligan stands as the industry leader in commercial and residential water treatment and filtration systems, delivering top-notch drinking water solutions to local customers. Our Minnetonka team thrives on values centered around relationships, unity, attentive listening, and local leadership.
What does the Office Manager role entail?
- Creating a thriving work environment that cultivates positive morale, productivity, and employee development
- Implementing a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers
- Ensuring professional behavior and courtesy in interactions with customers, employees, and vendors; taking corrective action when needed
- Elevating customer satisfaction, growth, and retention
- Effectively training and coaching the office staff to identify opportunities for additional sales
- Scheduling delivery, service, and sales appointments, optimizing company resources while offering customers viable options
- Providing, compiling, and analyzing data to make recommendations for improving customer service, enhancing customer retention, and increasing the customer base
- Overseeing the accuracy of the dealership's financial reports, efficient operation, and expense control
What perks does Culligan offer you?
- A competitive base salary with high incentive potential
- Unbelievable benefits, including zero-deductible medical plans, dental and vision coverage, a wellness program with incentives, 401K with employer match, tuition reimbursement, scholarship opportunities, paid time off, and paid holidays
- Career advancement through training and development
- Work-life balance, with Monday-Friday, normal business operating hours
- Continuous training and development, with corporate support in human resources, accounting, and compliance
- Employee recognition events and an annual company meeting (some light, annual travel is required for this role)
What qualifications are we seeking?
- A high‑energy leadership style that motivates and inspires the team
- A genuine commitment to living and believing in our core values every day
- A passion for investing time in team building, coaching, and employee development
- Applied knowledge of accounting functions (payroll, budgeting, AR/AP)
- Strong background in customer service with a focus on delivering an exceptional experience
- Excellent interpersonal skills, along with clear and effective verbal and written communication
- Education to include a high school diploma or equivalent
In a perfect world…
- A business degree with an emphasis in accounting or related business administration experience
- Experience in the water conditioning industry or a service‑related industry
Who is Packard Culligan Water?
- People who value relationships, listening, unity, and leading locally
- An ESSENTIAL business that has been serving local communities for 75 years
- A family-owned business with 34 locations in 10 states, headquartered in Minnetonka, MN
Join us and become part of a team with unbelievable benefits! Celebrate your career journey with Culligan as we continue to thrive and make waves in the water industry!
What We Do
Packard Culligan Water is a family-owned company with values based on relationships, unity, listening, and leading locally. Our vision is a timeless responsibility to elevate people's lives through water. The people we serve and the people we work with are our neighbors, and we continually earn their trust by providing better water where they live work, and play. We are a group of 34 Culligan Water dealerships in 10 different states and nearly 600 employees. Founded in 1946, our dealership and headquarters is located in Minnetonka, Minnesota. We serve a large geographic portion of Minneapolis and the surrounding suburbs. We have dealership locations that serve residents and businesses in Arizona, Idaho, Illinois, Iowa, Minnesota, Missouri, Montana, New York, Pennsylvania, and Wisconsin. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business including water softeners, water filtration systems, reverse osmosis drinking water systems, delivered bottled water, softener salt delivery, equipment installation, and repair service. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. We strive to deliver the gold standard in our industry and set the tone for professionalism and development. If you are looking for an opportunity to grow your career, you could be one of our people here at Culligan Water.
