The Role
Lead multi-site office and facilities operations, manage office administrators and vendors, oversee maintenance, budgets, mailroom/shipping, safety and regulatory compliance, and drive facilities projects and employee experience with frequent site visits and cross-functional coordination.
Summary Generated by Built In
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly
on serving those in the medical industry. With healthcare in our heritage, we soon expanded
to serve high-earning professionals in many
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
Who You Are
You are a motivated office management and facilities operations professional who is passionate about creating seamless, efficient, and engaging workplace environments across multiple locations. You excel at leading teams and driving operational excellence, and have experience overseeing office administrators, facilities functions, vendor partnerships, budgets, and workplace logistics. You are a strategic, hands-on leader who is organized, detail-oriented, and solutions-oriented, and who thrives in a fast-paced environment where you can enhance the employee experience, ensure operational consistency, and keep every office running smoothly and in compliance.
What You'll Do
- Directly manage and support Office Administrators and Facilities Technicians, providing coaching, performance management, and alignment with organizational goals.
- Coordinate onsites and company events in partnership with HR, Office admins, and IT.
- Foster strategic relationships with stakeholders across various locations including IT and HR.
- Create a facilities strategy and roadmap in alignment with company targets.
- Mature facilities processes focused on efficiencies and employee experience.
- Ensure that the facilities are fully operational with all utilities functioning properly.
- Oversee and maintain company grounds, buildings and equipment for multiple corporate locations.
- Manage facilities budget, forecast, and actuals along with general accounting tasks.
- Schedule and supervise maintenance repair work and assist with checking installation and servicing building equipment.
- Oversee sufficient stock levels of office supplies and mechanical parts for each location.
- Ensure compliance with state and federal regulations and assist with energy management.
- Ensure compliance with safety regulations and building codes and oversee security.
- Negotiate with external vendors on contracts and manage any 3rd Party operationally.
- Conduct site checks to monitor progress and quality standards.
- Maintain ongoing communication with contractors, clients, and team.
- Plan and manage construction, remodels and buildout projects from beginning to end.
- Oversee all enterprise mailroom operations, including incoming and outgoing mail, package handling, and internal distribution.
- Manage corporate shipping processes, ensuring accuracy, timeliness, and cost efficiency.
- Serve as the primary relationship owner for UPS and other shipping partners, including contract management, service performance, escalation, and rate negotiations.
- Establish and maintain company-wide mail and logistics standards, procedures, and compliance with shipping regulations.
- Ensure office management teams deliver consistent workplace services across all locations.
- Foster a collaborative environment and promote operational excellence within the team.
- Serve as backup as needed when Office Administrators are out of office.
- Other duties as assigned.
What You'll Need
- Bachelor’s degree in Business, Engineering or equivalent professional level experience
- 5+ years of experience in facilities management or equivalent related functions
- Knowledge of OSHA and other environmental regulations
- Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management
- Must be a well-organized, detail and customer (internal and external) oriented self-starter
- Strong procurement and negotiation skills
- Proficient communicator in a corporate setting including with external 3rd Party vendors
- Excellent time management ability
- Able to multitask with a strong understanding of core manager duties
- Required to be in the office 5 days/week
- Some travel to other office locations required (minimum 30% travel required)
Life at BHG Financial
At BHG Financial, we work hard and aren’t afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG Financial
We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include:
•Medical/Rx/Dental/Vision coverage for employees and their eligible family members
•Competitive PTO and vacation policies
•1 Friday off each month for Wellness Weekends
•Company 401(k) plan with employer contributions after one year
•Company-sponsored training and certification opportunities
•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
•Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
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The Company
What We Do
BHG Financial is transforming the financial industry; leveraging the power of data, analytics, and cutting-edge technology to become not only the number one source for professional loans, but also the creator of the largest community bank loan and product network in the country.
Since 2001, BHG has originated more than $18.5 billion in loan solutions to top-quality borrowers, which community and midsize banks can access via a state-of-the-art loan delivery platform. Building on nearly two decades of innovation, BHG and its family of brands now offer a full suite of financial solutions that span business, consumer, and SBA 7(a) loans, credit cards, collection services, risk management services, and point-of-sale financing.
With record growth year after year, BHG continues to be recognized regionally and nationally: earning a spot on the Inc. 5000 for 16 years running, and receiving accolades from Great Place to Work® and Fortune magazine, among others. BHG is partially owned by Pinnacle Bank (PNFP) and has headquarters in Davie, FL, Syracuse, NY and Atlanta, GA.
Why Work With Us
BHG Financial cultivates a high-energy atmosphere in an open-door, non-traditional corporate environment. As a growing company of more than 1500, it's the perfect place to share your ideas and advance your career.
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