Office Manager

Job Summary:

• Manages all of the front office functions including customer service operations, purchasing, light accounting, general administrative tasks and the human resources function of an organization. This multifaceted role will require a proactive individual who can effectively manage teams, enhance customer satisfaction and streamline administrative processes, ensuring the smooth operation of our organization.

Duties and Responsibilities:

• Lead and supervise the customer service team to deliver exceptional support and resolve inquiries efficiently.
• Develop and implement customer service policies and procedures to enhance service quality.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Train and mentor customer service representatives to ensure high levels of performance and engagement.
• Ensures compliance with federal, state, and local regulations, including EEO, FMLA, and FLSA.
• Assists line managers in the application of HR programs to departmental operations.
• Answers employee/candidate questions about HR policies and offerings.
• Oversee recruitment, onboarding, and training of new employees, ensuring alignment with company culture and values.
• Manage employee relations, addressing concerns and fostering a positive workplace environment.
• Develop and implement HR programs and initiatives that support organizational goals.
• Maintain and manage employee records, benefits administration, and compliance with labor laws.
• Oversee general office operations, ensuring a productive and organized workplace.
• Coordinate and manage schedules, meetings, and events, both virtual and in-person.
• Assist in budgeting and financial management for department-related expenditures.
• Collaborate with other departments to ensure effective communication and support.
• Prepare regular reports on customer service performance, HR metrics, and administrative efficiency for senior management.
• Utilize data analysis to drive decision-making and improve operational processes.
• Perform light accounting functions such as assist with the monthly close, upload invoices to the company's payables and receivable systems.
• Perform purchasing functions as required to support business activities as needed.

Qualifications:

• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office Suite and HR software (e.g., HRIS).
• Knowledge of MRP/ERP (JobBoss) system helpful but will train to use.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-centric mindset.
• Comprehensive knowledge of the field's concepts and principles.
• Performs complex tasks typically following established processes.
• Leads and directs the work of other employees and has authority for personnel decisions.
• Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural change.
• Typically requires ability to foster teamwork.
• Management skills.
• Oral and written communication skills.
• Ability to build collaborative relationships.
• Customer/client orientation.
• Detail oriented.
• Interpersonal skills.
• Planning skills.

Education Requirements:

• 4 years Bachelor's degree in Business Administration, Human Resources, or a related field.