Description
SurfacePrep is looking for an Office Manager to lead the day-to-day operations of our Horsham, PA location. This is a hands-on leadership role overseeing five direct reports and ensuring our warehouse, inventory, logistics, customer service, and administrative operations run smoothly. You'll be the go-to person for the office, keeping the team aligned, solving problems, improving processes, and delivering a great experience for both our customers and employees.
What You'll Do
- Oversee daily branch operations, including warehouse, shipping and receiving, inventory, deliveries, and customer service.
- Set clear expectations and create accountability across the team.
- Improve processes to increase efficiency, accuracy, and productivity.
- Maintain accurate inventory and oversee cycle counts and inventory controls.
- Ensure orders are processed, fulfilled, and delivered accurately and on time.
- Partner with inside and outside sales teams to support customer needs.
- Resolve customer, shipping, inventory, and operational issues.
- Manage branch expenses, purchasing, reporting, and administrative functions.
- Maintain a safe, organized, and efficient branch environment.
- Partner with company leadership on branch performance and operational initiatives.
Requirements
What We're Looking For
- Previous experience in branch management, office management, operations, warehouse management, or a similar leadership role.
- Experience directly managing and developing employees.
- Knowledge of warehouse operations, inventory, shipping/receiving, and logistics.
- Strong leadership and problem-solving skills.
- Customer-focused mindset with the ability to resolve issues quickly and professionally.
- Strong organizational skills and ability to manage multiple priorities.
- Comfortable working in both an office and warehouse environment.
- Proficiency with Microsoft Office and ERP or inventory systems preferred.
Why Join SurfacePrep?
- Lead your own team and have a direct impact on branch success.
- Take ownership of day-to-day operations and process improvements.
- Join an established organization with the resources of a national company and the feel of a local team.
Benefits
- Medical, Dental, and Vision Insurance.
- 401(k) Plan.
- Paid Time Off & Paid Holidays
- Company Paid Life Insurance.
- Company Paid Short-Term Disability.
- Company Paid Long-Term Disability.
- Employee Assistance Program.
About SurfacePrep
Founded in 1956, SurfacePrep is North America’s leading provider of surface enhancement solutions, with more than 60 locations across the United States, Canada, and Europe. We help manufacturers improve performance, quality, and efficiency through industry-leading equipment, consumables, technical expertise, and process solutions.
Skills Required
- Previous experience in branch management, office management, operations, warehouse management, or a similar leadership role
- Experience directly managing and developing employees
- Knowledge of warehouse operations, inventory, shipping and receiving, and logistics
- Strong leadership and problem-solving skills
- Customer-focused mindset with the ability to resolve issues quickly and professionally
- Strong organizational skills and ability to manage multiple priorities
- Comfort working in both an office and warehouse environment
- Proficiency with Microsoft Office
- Experience with ERP or inventory systems
What We Do
SurfacePrep is a North American distributor of surface enhancement solutions, supplying abrasive blasting media, specialty ceramics, surface finishing equipment, PPE and related parts. With dozens of facilities and process development labs across the U.S., Canada and the U.K., SurfacePrep serves aerospace, medical, transportation and general industrial manufacturers with technical consulting, production services and finishing centers to improve product quality and productivity.
