Office Manager

Responsible for branch oversight and ensures policies and procedures are being accurately followed.   Demonstrates and coaches toward building, maintaining, and strengthening customer relationships.  Supports the CCB culture and engages the team. 

Hours -

Monday - Friday 8:00/8:15 a.m. - 5:00 p.m.

Saturday 8:45 a.m. - 12:00 p.m. (per rotation)

Position shares time between Bellevue and Monroeville locations

Essential Job Duties –

• Leads the operating efficiencies of the branch(es):
  • Responsible to train and ensure proper implementation of policies and procedures
  • Accurate and timely completion of reports
  • Ensures audit and compliance procedures are followed
• Selects and leads the development of the staff to go beyond customer expectations to provide appropriate solutions:
  • Responsible to hire employees according to Affirmative Action guidelines
  • Provides continuous motivation, guidance, and training of employees
  • Supports sales, referrals, goals, etc.
• Conducts and assures efficient Teller Operations:
  • Monitors cash levels of branch and individual cash level controls
  • Makes decisions including check cashing, deposits, withdrawals, wire transfer requests, etc.
  • Knowledge of equipment such as ATM, night depository, coin machine, cash dispenser, Card@Once, etc.
• Oversees the Platform function:
  • Demonstrates strong knowledge and navigation of systems
  • Thorough understanding of products and services
  • Responsible for accuracy and completion of customer documents
• Clear and respectful communication with supporting documents
• Provides oversite of physical branch:
  • Ensures properly security controls are in place
  • Responsible for professional branch appearance – internal and external
  • Updates lobby signage, disclosures and other customer material
• Supports the CCB sales culture:
  • Makes informed decisions and independently handles customer resolutions
  • Supports goals of the overall branch(es)
• Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes assigned compliance training essential to job function.
• Punctual and regular attendance is required.
• Travel to and assist at other banking centers as needed.

Supervisory Responsibilities– 

• Office Assistant
• Universal Banker I
• Teller

Requirements -

• 3-5 years of previous banking or financial experience required, management experience strongly preferred.
• Associates degree or equivalent credits towards fields related to business, accounting,  finance, sales, etc preferred
• Ability to present a professional image
• Ability to exercise sound judgement in resolving customer and employee issues
• Maintains a high level of confidentiality
• Position requires time management and ability to multi-task
• Stay current with bank technology
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).   The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

What We Offer -

• Fair, competitive salaries evaluated against benchmarked data on a normal basis
• Comprehensive benefits package including Medical, Dental, and Vision insurance
• 401(k) with a company match and additional annual contributions.
• Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
• Vacation, paid federal holidays, and additional PTO
• A community-based, hometown culture
• A collaborative environment supportive to continual growth and development

Who We Are -

Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking relationship possible. Founded in 1888, we proudly serve Sandusky, Erie, Huron, Lucas, Ottawa, and Seneca Counties. Croghan is a recognized leader in community banking throughout the region and focuses on helping all community members achieve their financial goals. We partner with our community to understand financial goals and recommend products and services that help achieve them. We support our communities by providing financial education, sponsorships, and volunteering in our local markets. Partner with Croghan, where we're Helping Good People Make Good Decisions!

Join Croghan Nation! Work for us, and you will be working with us - an empowered group of individuals dedicated to the financial well-being of their customers.

Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet

Accepting applications until October 4, 2026.