Now Hiring : Office Manager - Middlesex
Lane & Associates Family Dentistry is seeking an experienced Office Manager to lead our Middlesex office and help create an exceptional experience for both our patients and team members.
Position Overview
As the Office Manager, you will provide both strategic leadership and hands-on oversight of daily office operations. You'll play a critical role in driving office performance, supporting team development, and ensuring every patient receives a 5-star experience.
Key Tasks & Responsibilities- Lead day-to-day office operations, including scheduling, productivity, collections, receivables, and expense management
- Drive new patient growth through community outreach and collaboration with the marketing team
- Oversee the office's online reputation and encourage exceptional 5 star patient experiences
- Coach, mentor, and develop team members while ensuring compliance with company policies and procedures
- Manage daily closings, deposits, and month-end reporting in partnership with the Regional Director
- Address patient and employee concerns with professionalism, empathy, and confidence
- Facilitate ongoing staff training and development
- Maintain optimal provider schedules and doctor-to-patient ratios
- Lead daily morning huddles and engaging monthly team meetings
- Manage inventory, ordering, and office supply needs
- Participate in company initiatives, meetings, and communications
- Perform additional duties as assigned
- High School Diploma or GED required
- Minimum of 2 years of dental management experience required
- Strong leadership, coaching, and team-building abilities
- Excellent communication and interpersonal skills
- Proven problem-solving and conflict-resolution capabilities
- Professional, patient-focused, and service-oriented mindset
- Comfortable using dental software and computer systems (Denticon experience preferred)
- Ability to lift up to 15–20 pounds
- Competitive Pay!
- Quarterly Performance Bonus Opportunities!
- Comprehensive Benefits Package (Health, Dental, Vision, Life, Disability, FSA & More)!
- 401(k) with Employer Contribution!
- Paid Time Off & Paid Holidays!
- Fridays Off at 2:00 PM!
- Uniform Allowance!
- Paid Training & Professional Development!
- Fun Team Events, Employee Recognition Programs, and Social Campaigns!
- Volunteer Opportunities Through Our Smile Squad Rewards Program!
- Birthday & Work Anniversary Gifts from Ownership!
As the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.
Skills Required
- High school diploma or GED
- At least 2 years of dental management experience
- Strong leadership, coaching, and team-building abilities
- Excellent communication and interpersonal skills
- Proven problem-solving and conflict-resolution capabilities
- Professional, patient-focused, and service-oriented mindset
- Comfort using dental software and computer systems
- Denticon experience
- Ability to lift 15–20 pounds
What We Do
Lane & Associates Family Dentistry is a North Carolina born and bred company. Beginning in Fuquay-Varina in 1980, Dr. Don Lane has since expanded our reach to over 50 locations throughout North Carolina. We can be found in major cities like Raleigh, Durham, Cary, & Greensboro but we can also be found in small towns such as Biscoe, Erwin, Hamlet & Southern Pines. Our variety of locations helps us to reach every patient in every walk of life. We are truly family dentistry and encompass every dental service imaginable all under one roof. We are proud to offer Cosmetic, Restorative and Preventative care as well as Orthodontics, Periodontics, Endodontics, and Oral Surgery Services. Being family oriented is important to us which is why all of our offices offer our My Child's First Dental Visit program. We also offer Dental Sleep Medicine and TMJ Disorder Treatment. Our Cary location has also started offering Spa Amenities while in the dental chair. Lane & Associates believes it is inherent upon our team to evaluate, educate and proactively advise each of our patients of their present dental condition and engage them to assist us in creating ideal treatment solutions. We strive to provide our patients with the beautiful smile they deserve. Our tagline at Lane is "We love to make you smile!" & we exhibit this daily when interacting with our phenomenal patients. If you are in search of a modern dental company that truly appreciates its staff, look no further! Come see why working at Lane & Associates will make you smile!
