About the Role
Team Global Express is seeking an experienced Administration/Office Manager to join our Emerald team. This position is responsible for leading the day-to-day administrative functions that support our transport and freight operations, ensuring the efficient movement of freight while maintaining high standards of customer service, accuracy, and compliance.
Working closely with operational leaders, drivers, and customers, you will coordinate administrative activities across freight handling, transport movements, customer enquiries, reporting, and depot processes. You will also provide leadership and support to the administration team, driving performance, accountability, and continuous improvement within a fast-paced transport environment.
Key responsibilities include:
- Leading and supporting a team of administration employees to achieve operational and customer service objectives.
- Coordinating daily transport administration activities to support freight movements and depot operations.
- Managing customer enquiries and service-related issues in a professional and timely manner.
- Monitoring freight handling and transport documentation to ensure accuracy and compliance.
- Maintaining operational records, reporting, and data integrity across key business systems.
- Supporting operational leaders with reporting, process improvements, and performance initiatives.
- Building strong working relationships with customers, drivers, and internal stakeholders.
- Promoting a safe, productive, and customer-focused workplace culture.
What You'll Bring
- Previous experience in a supervisory or leadership role within a similar operational environment.
- Strong administrative and organisational skills, with the ability to manage competing priorities.
- Experience supporting transport operations, freight movements, or customer service functions.
- Proven ability to lead, coach, and develop team members.
- Strong communication skills and the ability to build effective relationships across all levels of a business.
- High attention to detail and a commitment to maintaining accurate records and reporting.
- Sound problem-solving skills and the ability to make decisions in a fast-paced environment.
- Confidence using a range of business systems and technology platforms.
- A strong commitment to safety, service excellence, and continuous improvement.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
Skills Required
- Previous supervisory or leadership experience in a similar operational environment
- Strong administrative and organisational skills with ability to manage competing priorities
- Experience supporting transport operations, freight movements, or customer service functions
- Proven ability to lead, coach, and develop team members
- Strong communication skills and ability to build effective relationships across all levels
- High attention to detail and commitment to maintaining accurate records and reporting
- Problem-solving skills and ability to make decisions in a fast-paced environment
- Confidence using a range of business systems and technology platforms
- Commitment to safety, service excellence, and continuous improvement
- Willingness to undergo pre-employment checks including criminal history and medical/fitness and drug & alcohol screening
What We Do
United by our fundamental goal to provide superior customer experiences and operational excellence, Team Global Express is excited to step forward under new ownership, Allegro Funds. Backed by an unrivalled and seamless network, Team Global Express builds unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand. By exploring how businesses continue to deliver in a changing world, Team Global Express is determined to play our pivotal part in the pandemic-proof economic recovery of Australia and New Zealand. Through engaging, listening and sharing with our customers, Team Global Express strives to deliver exceptional experiences, putting your business at the heart of ours. About our new owners: Allegro Funds is Australia’s most awarded and largest transformation and turnaround private equity firm. Allegro provides Transformational Capital—applying capital, expertise and a distinctly hands-on approach—to invest in businesses and reposition them for sustained long term growth. Over the past 20 years, Allegro has demonstrated a strong track record or partnering with management teams and key stakeholders to build better businesses and create enduring value
