- Creating and fostering a successful work environment that promotes positive morale, productivity and employee development
- Enacting a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers
- Ensure professional behavior and courtesy are displayed in interactions with customers, employees, and vendors; take corrective action when needed
- Improve customer satisfaction, growth, and retention
- Effectively train and coach the office staff to seek opportunities for additional sales
- Schedule delivery, service and sales appointments, taking into account the efficient use of company resources while offering customers viable options
- Provide, compile and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer base
- Responsible for the accuracy of the dealership’s financial reports, efficient operation, and oversee the expense control
- Manage customer information system(s). Ensure timely and accurate processing of information
- Accurately report inventories on schedule and resolve discrepancies
- Manage credit and collections function to include new customer orders and delinquent accounts
- Ensure compliance with company policies, recommend policy change or corrective action when appropriate
- A competitive base salary with high incentive potential
- Zero deductible medical plans
- Dental and vision
- Wellness Program with incentives
- 401K with employer match
- Tuition reimbursement and scholarship opportunities
- Paid time off and paid holidays
- Career advancement through training and development
- Work-life balance, with Monday-Friday, normal business operating hours
- Continuous training and development, as well as corporate support in human resources, accounting and compliance
- Employee recognition events and an annual company meeting (some light, annual travel is required for this role)
- 3+ years of direct management experience, ideally including…
- Office or customer service management
- Management experience that supported active employee development
- Applied knowledge of accounting functions (i.e. payroll, budgeting, AR/AP)
- Strong experience in a customer service capacity
- Excellent interpersonal skills, effective verbal and written communication skills
- Education to include high school diploma or equivalent
- In a perfect world…
- Business degree with an emphasis in accounting, or related business administration experience
- Experience in the water conditioning industry or a service related industry
Skills Required
- 3+ years of direct management experience (office or customer service management; employee development)
- Applied knowledge of accounting functions (payroll, budgeting, AR/AP)
- Strong experience in a customer service capacity
- Excellent interpersonal and effective verbal and written communication skills
- High school diploma or equivalent
- Manage credit and collections and customer information systems accurately
- Business degree with emphasis in accounting or related business administration experience
- Experience in the water conditioning industry or a service-related industry
What We Do
Packard Culligan Water is a family-owned company with values based on relationships, unity, listening, and leading locally. Our vision is a timeless responsibility to elevate people's lives through water. The people we serve and the people we work with are our neighbors, and we continually earn their trust by providing better water where they live work, and play. We are a group of 34 Culligan Water dealerships in 10 different states and nearly 600 employees. Founded in 1946, our dealership and headquarters is located in Minnetonka, Minnesota. We serve a large geographic portion of Minneapolis and the surrounding suburbs. We have dealership locations that serve residents and businesses in Arizona, Idaho, Illinois, Iowa, Minnesota, Missouri, Montana, New York, Pennsylvania, and Wisconsin. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business including water softeners, water filtration systems, reverse osmosis drinking water systems, delivered bottled water, softener salt delivery, equipment installation, and repair service. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. We strive to deliver the gold standard in our industry and set the tone for professionalism and development. If you are looking for an opportunity to grow your career, you could be one of our people here at Culligan Water.
