Office Manager - Manufacturing

LITTLE GREEN GOURMETS is a fresh kids meal company dedicated to growing smart eaters! Our meals are delivered to children throughout NYC daily and made from the best local and organic ingredients. Our unique model and mission-driven approach has helped us grow quickly. We are looking for experienced, talented and quality-minded people to join our team.

The Operations and Service Manager is a key role that combines customer service leadership with operational management. You are a highly organized, proactive professional who ensures smooth daily operations while building strong relationships with our school partners, families, and vendors. From handling school inquiries and orders, to supporting production and delivery, to ensuring customer satisfaction at our school sites, your work directly impacts our mission of ensuring happy, well-fed children across NYC.

This is a hands-on, critical position with wide exposure across the company. The ideal candidate is experienced in managing both people and processes, thrives in a fast-paced environment, and is motivated to create real improvements in the organization.

Key Responsibilities

• Lead customer service and client-facing operations: oversee school inquiries, order intake, scheduling, and follow-up to ensure client satisfaction and high hospitality standards.
• Serve as a liaison between departments (office, floor teams, leadership) to ensure smooth communication and service delivery.
• Manage daily office operations and administrative support team (data, customer service, bookkeeping, etc.).
• Manage office staff, delegate responsibilities, and track performance and KPIs.
• Maintain company records, HR files, and databases (digital and physical).
• Assist with onboarding, HR paperwork, and benefits administration.
• Oversee vendor relationships, including pricing and contract negotiations.
• Coordinate team meetings, internal communications, and events.
• Ensure compliance with health, safety, and company policies. Assist in creating SOPs, GMPs, and team handbooks.
• Problem-solve operational and service issues as they arise, and implement lasting solutions.
• Support the Director of Operations and CEO on strategic and day-to-day priorities.

Required Skills & Qualifications

• Proven experience (minimum of 3 years experience) as an Office Manager, Administrative Manager, or in a similar hybrid operations / customer service role.
• Strong client-first mindset with experience delivering excellent customer service.
• Excellent organizational, multitasking, and time-management skills.
• Strong verbal and written communication skills, with excellent math and analytical ability.
• Proficient in Google Suite; advanced spreadsheet knowledge required.
• Comfortable with databases, HR, and accounting software (QuickBooks, ADP).
• Ability to manage multiple priorities and meet deadlines.
• Thrives in a fast-paced, high-stimulation environment.
• Strong problem-solving and decision-making and people skills.
• Discreet and able to handle sensitive information with integrity.

Preferred Qualifications

• Prior experience in food manufacturing, distribution, or hospitality industries.
• Familiarity with payroll and basic accounting tasks (QuickBooks Online).
• Knowledge of HR practices and office compliance standards.
• Experience using or implementing AI solutions for business applications.
• Background in small-business environments where flexibility and teamwork are essential.

Compensation & Benefits

• Salary range: $75,000 – $85,000 annually, based on experience.
• Medical coverage offered with shared employer–employee contributions (after 6 months of employment).
• Accrued paid time off and additional benefits

Procedure for Application:

• Applications reviewed on a rolling basis
• Interested candidates should submit a resume, cover letter, and a list of references detailing relevant experience. References will not be contacted until the end of the interview process.
• Please submit all materials to [email protected]
• No telephone calls are accepted.
• Qualified candidates will be contacted for an initial screening conversation. Those candidates who advance through the interview process should expect 2-3 rounds of interviews.