About the role
We are seeking a proactive and detail-oriented Office Manager and Customer Care Support professional to join our team in Dreieich, Germany. In this role, you will ensure the smooth day-to-day operation of the office, provide administrative support to local teams, and manage customer invoicing and accounts receivable activities.
You will act as a key point of contact for local administrative matters while ensuring accurate invoicing, payment tracking, and timely collection of outstanding balances.
Main duties and responsibilities
- Manage all office administration activities for the Dreieich office.
- Provide administrative support to local teams and assist with local and global initiatives.
- Coordinate company vehicle and mobile phone administration.
- Act as the main point of contact for local administrative matters, supporting both corporate and EMEA management.
- Respond to customer inquiries and requests related to invoices and payments.
- Issue customer invoices in a timely and accurate manner.
- Monitor and reconcile accounts receivable balances.
- Follow up on overdue payments and coordinate collection activities.
- Prepare payment reminders and dunning notices.
- Collaborate with Sales and Service teams to resolve billing discrepancies and disputes.
- Maintain accurate customer account records and prepare periodic AR reports.
Requirements
- Fluent in German and English (mandatory).
- Minimum 3 years of experience in office administration, finance administration, accounts receivable or a similar role.
- Strong organizational skills and attention to detail.
- Reliable, proactive and able to manage multiple priorities.
- Excellent interpersonal and communication skills.
- Strong team player with a collaborative approach.
- Customer-oriented mindset with a professional and service-focused attitude.
- Proficiency with Microsoft Office applications.
Skills Required
- Fluent in German and English
- Minimum 3 years experience in office administration, finance administration, accounts receivable or similar
- Strong organizational skills and attention to detail
- Reliable, proactive and able to manage multiple priorities
- Excellent interpersonal and communication skills
- Strong team player with a collaborative approach
- Customer-oriented mindset with a professional and service-focused attitude
- Proficiency with Microsoft Office applications
What We Do
Energy to Healthcare Lumenis is a global leader in the field of minimally-invasive clinical solutions for the Surgical, Ophthalmology and Aesthetic markets, and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL) and Radio-Frequency (RF). For nearly 50 years, Lumenis' ground-breaking products have redefined medical treatments and have set numerous technological and clinical gold-standards. Lumenis has successfully created solutions for previously untreatable conditions, as well as designed advanced technologies that have revolutionized existing treatment methods in each and every one of the verticals we operate in. Our drive for innovation stems from an uncompromising commitment to improving the health and well-being of our patients; addressing new and growing needs of aging populations; and in offering medical professionals cutting-edge solutions that fit seamlessly into the health-economics environment of the 21st century. A Leader with Great Assets in Attractive Growing Markets Innovative technology: Over 270 registered patents and more than 100 FDA clearances. Global reach: Active installed base of more than 80,000 systems and presence in over 100 countries. Strong brand: The Lumenis name and brand are associated with high quality among consumers. Partnership with key opinion leaders (KOL’s): Strong KOL support and commitment to research and development.
