Start date for this position will be mid to late July, 2026.
This role is built for someone who takes pride in building relationships with families, thrives in a structured environment, and finds deep satisfaction in keeping things running smoothly behind the scenes.
If you're the kind of person who shows up consistently, follows through on every detail, and genuinely cares about the people around you, we’d love to meet you!
What You'll Do
Be a steady, welcoming presence: Greet parents and students warmly and ensure every interaction reflects our standards of care and professionalism.
Manage scheduling with precision: Maintain accurate Academic Coach and client session schedules through our Enrichery portal, keeping our systems organized and up to date.
Support your location director: Assist with administrative tasks including scheduling, client follow-ups, and building and maintaining checklists and operational procedures.
Keep the office running like clockwork: Maintain a clean, organized, and well-stocked workspace with clear systems in place so nothing falls through the cracks.
Support employee transitions: Assist with onboarding and offboarding employees using established processes to ensure smooth, consistent handoffs.
Handle office logistics: Run occasional errands and manage supplies so the team always has what it needs.
Other duties may be assigned as needed.
Requirements
What We're Looking For
Warm and welcoming: You enjoy talking to people and taking care of others.
Structured and process-driven: You appreciate having clear guidelines and take pride in following and improving established procedures.
Meticulous attention to detail: You catch the small things before they become big problems, and you hold yourself to a high standard of accuracy and follow-through.
Calm, consistent service approach: You show up the same way every day: reliable, professional, and focused on delivering a high-quality experience.
Thorough and dependable communicator: You communicate clearly and professionally, listen carefully, and follow through on every commitment.
Steady under pressure: When priorities shift, you adjust methodically and return to your systems.
Plus:
Strong working knowledge of Google Suite, especially Google Sheets and Google Calendar
Familiarity with CRM software is a plus
Comfortable navigating difficult client situations with patience and professionalism
Solution-oriented approach to unexpected challenges
Bilingual in Spanish is a plus
Physical Requirements:
Ability to lift, carry, and move up to 15 pounds occasionally
Ability to sit, stand, and walk for extended periods throughout the workday
Ability to use a computer and other standard office equipment for extended periods
- Monday - Thursday: 1:30pm-9:30pm
- Sundays: 9:30am - 6:30pm
- *Note that we are still open during most school holidays
Benefits
Paid holidays (2 days during spring break, 3 days at Thanksgiving, July 4th, your birthday, and 10 days off for Christmas)
80 hours of Paid Time Off
Health, Vision, Dental, and short term disability insurance
Employee Discount on Enrichery services
Professional development opportunities
Skills Required
- Warm and welcoming customer service orientation
- Structured, process-driven approach to work
- Meticulous attention to detail and strong follow-through
- Reliable, calm, and consistent service approach
- Clear, professional verbal and written communication
- Ability to adapt under shifting priorities while maintaining systems
- Availability for school-year evening and Sunday schedule and summer hours
- Ability to lift, carry, and move up to 15 pounds occasionally
- Ability to sit, stand, and walk for extended periods and use a computer for extended periods
- Strong working knowledge of Google Suite, especially Google Sheets and Google Calendar
- Familiarity with CRM software
- Comfortable handling difficult client situations with patience and professionalism
- Solution-oriented approach to unexpected challenges
- Bilingual in Spanish
What We Do
The Enrichery is a Houston-based education company providing K-12 students with academic coaching, standardized test preparation for the ACT, SAT, and ISEE, and college admission consulting. Founded by Sarah Seitz, the company empowers students to achieve academic success and maximize their potential through a dedicated team of experienced tutors and counselors.
