Description
Job Title
OFFICE COORDINATOR
Department Report To FLSA Status Last Modified
In Home Services Admin. of County Services Non-Exempt 4/7/2024
JOB SUMMARY
This position is responsible for assisting with the day-to-day operations and record keeping of their local field office.
DUTIES AND RESPONSIBILITIES
- Be responsible for professionally administering all incoming calls, ensuring that they are directed appropriately and timely.
- Ensure all guests are greeted in a professional, friendly manner.
- Be responsible for all office duties, which includes, but not limited to: data entry and document scanning for RN Assessor, Home Care Supervisor, and Care Manager.
- Be responsible for all electronic referral entries into the database on a daily basis.
- Maintain contact with the Home Care Assistants, respond to inquires and maintain all required paperwork. This includes, but is not limited to: personnel files, scheduling, PTO, and all required renewals.
- Responsible for comparing billing forms to time and travel, compiling Home Care Assistant’s hours and getting them to the regional office in a timely manner each pay period.
- Be responsible for maintaining complete client files including all paperwork pertaining to each client, in the appropriate software.
- Be responsible for the daily flow of mail distributing to appropriate staff.
- Be responsible for the data upkeep of scheduling and EVV software.
- Assist with responding to inquiries from service providers, and clients and/or families.
- Be responsible for checking and tracking billing forms, as assigned.
- Be responsible for completing all reports required by the regional office.
- Be responsible for DHS communications.
- Adhere to agency policies and procedures as outlined in the Employee Handbook
- Perform other duties as assigned by management.
KNOWLEDGE, SKILLS, AND ABILITIES
- Must possess excellent phone etiquette
- Ability to organize and maintain office files, records, and schedules.
- Excellent verbal and written communication skills.
- Ability to work well with others.
- Ability to assess basic client needs so that appropriate referrals may be made.
- Ability to operate general office machines.
- Proficiency in computer operations, including Microsoft Office.
QUALIFICATIONS
- High school graduate with one year experience in general office work. Interest or experience in working with the elderly preferred.
I understand the description of this job and its essential functions as given. I also understand all of the duties are not described above and I will perform those listed and other related duties as directed by my supervisor and management.
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Signature Date
Skills Required
- High school graduate with one year experience in general office work
- Proficiency in computer operations, including Microsoft Office
- Excellent phone etiquette
- Ability to organize and maintain office files, records, and schedules
- Excellent verbal and written communication skills
- Ability to work well with others
- Ability to assess basic client needs so appropriate referrals may be made
- Ability to operate general office machines
- Interest or experience in working with the elderly
What We Do
White River Area Agency on Aging, Inc. (WRAAA) is a private non-profit organization providing comprehensive eldercare and in-home services to seniors aged 60 and above across ten counties in north-central Arkansas. Its mission is to empower older and at-risk adults to live independently and with dignity through a coordinated system of support, offering critical resources such as nutrition, wellness programs, and specialized personal care.
